Forum Discussion

lakeland4

Junior

4 years ago

Solved

Where is Connected Device Information Stored?

Liz

Moderator

4 years ago

Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

-Liz

maratsade

Distinguished Professor IV

4 years ago

Ah, thanks!

Liz wrote:
Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

-Liz

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is Connected Device Information Stored?","id":"message:137060","revisionNum":1,"repliesCount":6,"author":{"__ref":"User:user:57676"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:137060"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137060"},"body@stripHtml({\"truncateLength\":200})":" I have a Gen5 HT2000W modem and in searching for information on connecting devices I came across the page ‘How Can I See Daily Usage By Device’ (https://my.hughesnet.com/support/faq/898/). It descri...","body@stringLength":"621","rawBody":"

I have a Gen5 HT2000W modem and in searching for information on connecting devices I came across the page ‘How Can I See Daily Usage By Device’ (https://my.hughesnet.com/support/faq/898/). It describes how you can view your usage for the 24 hour period but it may take several minutes to load your usage over the previous 14 days. My question is if the device’s data usage information is stored in the modem why would it take that long? Or is the information stored elsewhere?

","kudosSumWeight":0,"postTime":"2022-03-09T12:15:58.158-05:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:137060_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4240},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:137060":{"__typename":"Conversation","id":"conversation:137060","solved":true,"topic":{"__ref":"ForumTopicMessage:message:137060"},"lastPostingActivityTime":"2022-03-09T15:36:55.098-05:00","lastPostTime":"2022-03-09T15:36:55.098-05:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:137060":{"__typename":"ModerationData","id":"moderation_data:137060","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:137060_1":{"__typename":"Revision","id":"revision:137060_1","lastEditTime":"2022-03-09T12:15:58.158-05:00"},"ForumReplyMessage:message:137065":{"__typename":"ForumReplyMessage","id":"message:137065","conversation":{"__ref":"Conversation:conversation:137060"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":137065,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"subject":"Re: Where is Connected Device Information Stored?","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:137065"},"parent":{"__ref":"ForumReplyMessage:message:137064"},"body":"

Ah, thanks!

Liz wrote:
Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

-Liz

","body@stringLength":"446","rawBody":"

Ah, thanks!

wrote:
Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

-Liz

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Hi lakeland4,

Good question! That data is stored in one of our databases, which is why it takes some time to load.

-Liz

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Hi lakeland4,

Good question! That data is stored in one of our databases, which is why it takes some time to load.

-Liz

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Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

-Liz

","body@stringLength":"153","rawBody":"

Your usage by device should be accessible online at myHughesNet.com under Usage for the last 24 hours or 14 days.

-Liz

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