Forum Discussion

lm8542's avatar
lm8542
Sophomore
5 years ago

wow

Hop 1: 192.168.42.1 - 1 | 465 | 463 | 0 | 0 | 1 | 0 | Hop 2: host97726550.direcpc.com - 0 | 472 | 472 | 554 | 609 | *679* | 617 | Hop 3: host9772453.direcpc.com - *1* | 469 | 468 | 537 | 617 | *686...
extreme latency
games
Performance
  • lighthope1's avatar
    lighthope1
    5 years ago
    lm8542 wrote:

    The top part of my post was omitted somehow without me being aware of it. Needless to say I have been using Hughesnet since 2011 and have been playing wow (world of warcraft) with the expected latency on both gen 4 and gen 5 after upgrade. The latency was playable and between 400ms-1200ms depending on the time of day. But last year I had to suspend playing this game because I thought it was the game as they released a new update. However, after contacting blizzard tech support and giving them my winMTR results I was told by the tech that it was a hughesnet problem and my first post is part of his reply to my request for help. 

    Level3 is a known problem.  It's a serious bottleneck.  Basically, anything owned by Qwest has been having trouble with WoW players.  Lucky for me, almost everything goes through a Quest server on my route, so I experience monsterous latency.  So WoW playing is nearly impossible.

     

    The only solution is for HughesNet to route around the problem servers, though after talking with a very high up person, that is a major undertaking.

     

    Qwest won't help unless you are their customer.

     

    Could you post your original post in full?  (You said some of it was cut off)  That might help.

lighthope1's avatar
lighthope1
Senior
lm8542 wrote:

The top part of my post was omitted somehow without me being aware of it. Needless to say I have been using Hughesnet since 2011 and have been playing wow (world of warcraft) with the expected latency on both gen 4 and gen 5 after upgrade. The latency was playable and between 400ms-1200ms depending on the time of day. But last year I had to suspend playing this game because I thought it was the game as they released a new update. However, after contacting blizzard tech support and giving them my winMTR results I was told by the tech that it was a hughesnet problem and my first post is part of his reply to my request for help. 

Level3 is a known problem.  It's a serious bottleneck.  Basically, anything owned by Qwest has been having trouble with WoW players.  Lucky for me, almost everything goes through a Quest server on my route, so I experience monsterous latency.  So WoW playing is nearly impossible.

 

The only solution is for HughesNet to route around the problem servers, though after talking with a very high up person, that is a major undertaking.

 

Qwest won't help unless you are their customer.

 

Could you post your original post in full?  (You said some of it was cut off)  That might help.

lighthope1's avatar
lighthope1
Senior
5 years ago

Correction: It may be CenturyLink, not Qwest.  Whoever owns L3.

  • lm8542's avatar
    lm8542
    Sophomore
    5 years ago

    Thanks for posting. wikipedia says Level 3 communications officially merged with centurylink in November 2017. Most updated info I could find.

     

     

    • MarkJFine's avatar
      MarkJFine
      Professor
      5 years ago

      Chances are CentryLink is your gateway's provider. Aside from the latency you would normally see from satellite, they have been known to have 1-minute drop outs where nothing happens. This happens mostly mostly with data coming down to you, but I've seen it happen going up as well.

    • lighthope1's avatar
      lighthope1
      Senior
      5 years ago
      lm8542 wrote:

      Thanks for posting. wikipedia says Level 3 communications officially merged with centurylink in November 2017. Most updated info I could find.

       

       

      Yeah, they are a serious problem child for World of Warcraft players.  You'll see huge hangtimes from them.

      If you go to the technical support forums and search for centurylink, you'll see a tsunami of complaints about them.

      Centurylink will tell you go pound sand. They don't care.

      HughesNet can complain, since they are the the next link in the chain.  They are aware of the problem, but don't know if they have done anything about it. They can reroute around them, but as I said, it's a massive undertaking according to the high-level I talked to.  So don't look for that to happen either.

      Honestly, there's not much that can be done by you other than to eat it and continue to play, accepting the impossible latency spike, or stop playing and save the money.

      Wish I had better news.

      Maybe CenturyLink will eventually fix it.

      • lighthope1's avatar
        lighthope1
        Senior
        5 years ago

        Oh, btw, because of CenturyLink's position in the chain, this is going to affect everything.  So you can't bounce to...say...Final Fantasy XIV or Guild Wars 2.  You'll get the same problem.

         

        You can always ask to switch satellites.  That could help. Problem is, the satellite that will likely solve your latency problem will drag you down with speed problems.

         

        Pick your poison.