Forum Discussion
Satellite modem options
Only the official HughesNet modem can be used with HughesNet. No third party modems will work with it.
Depending on the speed requirement for the video, you may see benefit by turning off, or snoozing, the Video Data Saver.
If that doesn't help, I recommend starting a new topic in the Tech Support section to see about troubleshooting the issue.
Please keep in mind that streaming is a very data intensive activity, especially if it's in HD. Going by Netflix's information, streaming in HD uses about 3GB per hour, SD about 700MB per hour, and LD about 350MB per hour. Also, please keep in mind that, during your first 20 days of HughesNet service, your service is in what's known as a "relaxed bandwidth state", which means that HughesNet is continually refilling your data allotment during this time. I believe hourly. This is done as a courtesy, in order to allow new customers to bring their devices current, whether through updates or upgrades or whatever else, without it affecting what would be one's normal monthly data allotment, as doing those things can use a lot of data. After these 20 days the data refills will stop and your data will start being counted, and deducted from your monthly allotment, like it normally would. The relaxed bandwidth state is explained in the Welcome email sent by HughesNet.
Hope this helps. :)
Hi Gabe, thanks very much for the info and suggestions. Duh, I should have known that hughesnet would have something in place to prevent us from improving the subpar satellite service.
I have tried snoozing the data saver and though it improved the situation somewhat, it still didn't allow me to view even a medium quality, two minute video clip. I believe I will follow your suggestion of posting this subject in Tech Support.
Again, thanks for your help.
Even if a third party modem could be used with HughesNet, like they sometimes can with cable internet, it's unlikely that it would improve anything. But, with HughesNet using specific types of technology that is unique to them, just like their direct competition, I don't think anyone would even bother spending the money on creating a modem that might work with it, as there would really be no benefit to using one.
Also, most of the time someone is having an issue it isn't being caused by the modem, though when it is they can easily replace it. :)
GabeU wrote:Even if a third party modem could be used with HughesNet, like they sometimes can with cable internet, it's unlikely that it would improve anything. But, with HughesNet using specific types of technology that is unique to them, just like their direct competition, I don't think anyone would even bother spending the money on creating a modem that might work with it, as there would really be no benefit to using one.
Also, most of the time someone is having an issue it isn't being caused by the modem, though when it is they can easily replace it. :)
Can you imagine tech support and the overseas call centers having to deal with third party modems? I'm shuddering right now just thinking about it.
