Modem Problem Solar No Communication
I am having a problem with my solar portal access with my modem according to Solaredge the LAN status shows a internet portal problem. I cannot view the data from the solar inverter. Please let me know the findings Thanks
Solaredge wishes techs to check-
Please see the details below for your reference. Kindly contact your internet service provider and open the ports below:
LCD Inverter:
TCP ports 22222, 22221
We will also need have the ISP whitelist (or grant network access to) these IPs:
Destination Servers
prod2.solaredge.com
prodssl.solaredge.com
should you need more immediate assistance,
please contact us via chat at "solaredge.com/us/service/support.
eco,
For reference, while signed in, if you click on Remy's name, then click "Send this user a private message", a box will pop up. Wait a few seconds before doing anything in the box, as it can take a couple of seconds for his name to be populated, then give it a title, then the PM.
The PM system is kind of odd in that, if the name population is delayed and you immediately start typing a title when the box comes up, it can mess with the name when it finally is populated, so it's best to wait until you see the name appear if it isn't already there.
