Forum Discussion

Kay-7556's avatar
Kay-7556
New Poster
2 years ago

System is so slow

My Wi-Fi is so slow I can’t use 3/4 of the time. I’ve called tech support more times than I can count. Technicians have been out a number of times but it never improves. I bought a booster and it doesn’t help at all. I have hackers in my system and Norton, AVG nor Avast keeps them out. Anybody have any advice? Anybody know of a good hacker app that will finally block them? They’re in my system 24/7. It’s driving me insane 

  • maratsade's avatar
    maratsade
    Distinguished Professor IV

    If you don't use adblockers (and popup blockers) you should. A lot of issues can come from allowing ads and popups.  

     

    How do you know hackers are in your system?

     

    Have you taken your device to a technician to have them clean out your system? That might help.

  • GabeU's avatar
    GabeU
    Distinguished Professor IV

    How do you know you have hackers in your system? 

  • Kay, there are certain aspects of the system that have been known to trigger some internet security systems.

    Unless someone is physically hacked into your wifi or you already have a virus on your devices, it is virtually impossible for anyone to hack you on a double-NAT system such as this. There are some steps that you can take:

    1. Enable MAC filtering on the wifi to only allow devices with a specific MAC address that you know about.

    2. Completely scan every device on your system to ensure that there are no viruses nor any malware that are compromising your system.