Forum Discussion

FordGuy's avatar
FordGuy
Freshman
24 days ago

Troubleshooting system remotely

Internet and phone service is down in our vacation cabin in NC. Is there a way that you all can tell if signal is down to Dish or the problem is with the Modem or cable to Modem? I am out of state and there is no one at the cabin presently. We had a  power outage last month for 12 days due to the Hurricane and apparently the system did not reset when the power came back on.

Performance
  • Remy's avatar
    Remy
    24 days ago

    FordGuy,

     

    As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

     

    Thanks,

    Remy

  • Remy's avatar
    Remy
    Moderator
    24 days ago

    FordGuy,

     

    Thanks for reaching out! With the modem receiving no communication on our end, we're unable to pull additional statistics regarding the dish. Please reach out to us when you intend to visit the location, and we can troubleshoot the system and send a complimentary technician if necessary.

     

    Thanks,

    Remy

    • FordGuy's avatar
      FordGuy
      Freshman
      24 days ago

      Thanks for your reply. We are trying to get the cabin ready to rent so need this to function. I won't get there as I live 600 miles away. If I can get a representative on site what would they have to do? Or would it be better to get a technician there with access to the cabin via a lockbox?.  It is possible there is damage/blockage to the dish from the Hurricane last month. I will hopefully soon  be getting more information from family members who were just there.

      • Remy's avatar
        Remy
        Moderator
        24 days ago

        FordGuy,

         

        As long as there is an approved individual 18 years or older on site, the technician will be able to perform troubleshooting. Is there a specific date or time that someone would be able to be on site?

         

        Thanks,

        Remy