Community Knowledge Center

You can locate your Site Account Number (SAN) from myHughesNet.com, HughesNet modem’s System Control Center, or from your monthly statement.   Sign In to myHughesNet.com If you have previously registered on myHughesNet.com, you can sign in online to easily locate your Site Account Number. Once logged in, click on “Account” then “My Information”. Your SAN will be located here.   Locating your SAN from your System Control Center Launch an Internet browser and type www.systemcontrolcenter.com. You must be connected to your HughesNet modem, but Internet access is not required to visit the System Control Center.  Once in the System Control Center you will find your Site Account Number (SAN) located at the top of the page.   Locate your SAN from your monthly statement Your Site Account Number (SAN) is the same as the account number found on a monthly statement.     If you do not have a myHughesNet.com login, access to a billing statement or ability to get to System Control Center, contact Customer Care at 866-347-3292 for assistance.

If you have an upcoming appointment with a HughesNet technician, you will be able to view, and make changes to your appointment online by visiting MyHughesNet.com or through the HughesNet Mobile App. To make changes online, select “Account” from the options at the top of your page, then select “My Appointments”. Your current appointment information, including your preferred contact phone number, will be displayed here.   If you would like to reschedule your appointment for any reason, simply click “RESCHEDULE” To reschedule your appointment, select your preferred date from the calendar and time from the available slots displayed below.   After selecting the new date and time, a message will appear confirming your new appointment time:  

To cancel, you will need to call 866-347-3292. You may have to pay an early termination fee if you're still under contract. See http://legal.hughesnet.com/ServiceTermsAndConditions-current.cfm To avoid equipment charges, you will also need to return the equipment (modem, power pack, and the radio from the dish). You will get a kit to return the equipment when you cancel the account. Here's the illustrated guide to returning your equipment.

This is where you'll find answers and advice for the top concerns brought up in this community. We see what gets searched the most in the community, so we'll pull in the relevant info to those hot topics in one place: the Community Knowledge Center.   For now, these featured articles come from our existing FAQs, but eventually we will also open up authoring articles to long time community contributors as well as accepting suggested community threads. So if you fancy yourself an expert on setting up a security system on your HughesNet network and want to share your tips, or found a thread full of info you think is beneficial to others, you will be able to share with us.

  Yes you can use a VPN, but speeds will be significantly reduced.   Using a virtual private network (VPN) impacts the way your modem receives data. Learn more about using a VPN with HughesNet.   A Virtual Private Network (VPN) is an added layer of protection. This layer of protection is only typically used when sensitive data is transmitted over the internet. To achieve this added layer of protection, data is encrypted or converted into a code that only the receiver can read. This encryption process requires the data to be encrypted and un-encrypted on both sides of the transfer. The encryption and un-encryption process can add time to the delivery. For typical cloud based applications a VPN is not required. Examples of VPN clients are Check Point Remote, FortiGate, FortiClient, and Cisco AnyConnect.   VPNs can work with HughesNet.   For many of your business activities, you may not need to be connected to your Corporate network. If you do need to use a VPN, we recommend you try to limit your activities while connected. If you remain in the VPN for internet activities which do not require VPN access, it can potentially slow the network and will also use more of your service plan data.   Consult with your company’s IT department to learn if Split Tunneling is an option. This feature is recommended because it can improve performance while connected to your VPN.   Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.

If you have a Hughes HT200W Wi-Fi modem, you’ll find your wireless (Wi-Fi) password printed on the sticker on the back of the device. Changing your Wi-Fi password First you must access the System Control Center. The System Control Center provides access to system status, configuration information, and online documentation. To open the System Control Center, follow these steps: 1. Open a web browser such as Chrome, Firefox, or Internet Explorer.   2. Type www.systemcontrolcenter.com in the address bar and hit Enter. (Alternately, you can click that link to open it in a new window.)   3. Click the Wi-Fi Settings link on the left side of your screen.   4. The default password is “admin.” Enter this password in the dialog box and click Login.   5. Once you have logged in, you will see the Wi-Fi Settings home screen.   6. You will see your existing password written in the Password field. To change your password, clear what is written there and type your own.   Choose something that is easy to remember but cannot be easily guessed. Then click Save Settings and exit the System Control Center. For more information about your HT2000W modem, view the User Guide here.