Forum Discussion

andreatx's avatar
andreatx
Freshman
7 years ago

Cancellations should NOT be this difficult.

After 3 years on Hughesnet, at the end of this month, we are moving to a house that has FIBER!!! <happy, happy, happydance>, so I just called to cancel. I will need to return the router, power cable,...
Amanda's avatar
Amanda
Moderator
7 years ago

Hi Andrea,

 

I can change the address where the box will ship to when it is generated (on the 29th). Send me a private message with your new address and I'll set that up. 

 

Thanks,

Amanda

  • andreatx's avatar
    andreatx
    Freshman
    7 years ago

    Thanks, everyone. I think I'm all set - I have requested the cancellation for the future date, and the box will be shipped to the new address. I was just venting, it should't be this difficult. Cancel my service for the 29th, send my box now, end of story. That way I don't have to move the parts first and return later. It'll take me a few days to unpack all my boxes.....

    I also had to cancel my DirectTV, and their system works the same - BUT they have an agreement with UPS, so I can take whatever I have to return their before the move and get it shipped off. At least that's an alternative solution.

     

    Other than that, Hughesnet should really make sure the people who answer their phones speak decent English.