We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolved, and we wouldn't have to call again, WRONG. Finally after calling 4 times within 15 days, we tried to cancel our service. Paying $100 a month for a service that isn't being fulfilled is a crime. We were told that we were not justified in cancelling our contract and that we will be billed for "early termination." What a joke. I can't wait to file complaints with the Federal Trade Commission and Better Business Bureau!
This section is not for HughesNet support, as is clearly stated in the section description.
If you would like to get help with your issue(s), please start a new topic in Tech Support and describe the issue(s) you are having.
Deanwferguson, you're posting in an area that's clearly labeled NOT FOR HUGHESNET SUPPORT. This site is not a rant site, it is a tech support site -- if you need tech support, post under Tech Support.
"There was an error while attempting to post your message. Try again in a few minutes.
Likely because my speeds are measured in kbps rather than mbps"
No, it has nothing to do with that, but thanks for the hysterical paranoia. It has to do with you clicking Send more than once. The system gives that error when the user does that.
Miss38, this area is clearly marked NOT FOR HUGHESNET SUPPORT. Additionally, this site is a support site, not a rant site, so if you need support, then start your own thread under Tech Support and clearly state what the issues are. No one can help you if all you do is rant. Instead of being furious, try being proactive. You'll live longer.
Aside from the complaints being off-topic and vastly inappropriate for this area:
There was a major recurring and intermittent outage for a swath of customers since around 0000 UT 03 Sep. This was noted elsewhere on this site. Please be patient.
My outage started last night (9/2) at around 6:30 pm, and the system is still a bit glitchy. Edit: I see from the announcements that the issue was expected to be resolved in the afternoon of 9/2 but it started for me in the evening of 9/2. @MarkJFine, you're on Beam 68, right? Did you experience any outages?
Drew's complaint sounds to me as something more long term than the outage, though it's hard to discern among all the grrrr.
Drew's complaint is basically doing the same things repeatedly and expecting different results.
I didn't see anything last night but I was out early. Have been noticing some unusually long delays and broken connections this morning, but haven't really been on top it.