Failing To Provide Service
We have had HughesNet since May. Since then we have had to call every 10 days or so to "fix our internet" because it was never working properly. Many times we were promised that the issue was resolve...
Forum Discussion
Thanks -- since you are eastern time and you first noticed the issue 6:30pm last night (9/2), it is apparent that we started to experiance the issue at different times. The issue did not start for me until I rebooted shortly after 8pm eastern time. From the graphs you can see my performance was excellent before 8pm (except for a short heavy rain at 5pm).
The issue causes intermitent connections because the satellite signal strength is all over the place -- so everything is working then when the SQF drifts too low there is a loss of connection for a few seconds while reassociating to the gateway.
Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?
Thanks!
It varies, and it's affecting performance, but most things can be done just fine at the moment. Streaming isn't working so well because the system cuts out for nanoseconds and the streaming service doesn't seem to like that.
MrBuster wrote:
Under the System Status screen, the 'Satellite Receive Signal Strength' value is the SQF in the log -- do you see your value jumping all over the place, or has it settled down to a constant value for you?
Thanks!
Watch how fast service returns tommorow when everyone comes back to work. Hugesnet you can't close down the shop over a holiday!
- Actually the level4 techs got the day off. If you called customer service today you would know. Don't attack people frustrated understandably. Some of us have never received the service we pay for yet are at the mercy of the two almighty satellite providers
Decided to check some logs on my server...
Looks kinda nasty.Is it my imagination or is there a correspondence with the graphs? We are on different beams and different gateways...any thoughts? The scale is a little different, but the drop offs seem to hit about the same time....
Hrm... Not sure...
I am on SDO 066.... I know Mark is on SDO068 (i think~!), not sure about everyone else.
I do know this, packet loss and website load times are increasing at at an alarming rate...Assuming the graph is showing ET, I can vouch for the mess at ~12:42. Am on beam 68, but I think that may be irrelevant since it appears to be system-wide.
That said, the SQF may be relative. For example, my usual level is around 104-110, which is generally pretty good. Any full outages I see might be less frequent than someone who has a lower usual SQF because it's easier for them to hit the lower threshhold.
However, I seem to be on a different IPGW ID than I was at 12:42 (either that or my memory is failing me), which means that although a prolonged outage might not have affected me, something was severe enough to trigger re-association with the gateway. It was likely quick enough that I didn't even notice.
Yes, these times are ET, but I was surprised to see any correspondence in the graphs since we are different beams and gateways.
For me SQF is never above 95, but with this issue, it has jumped up above 100 at times but it jumps all over. Even though my SQF is always lower, my performance is really good -- often above 40 Mbps even in "prime time" and I rarely have any drop off with my IPGW ID sometimes going 2 weeks before it changes. Before this issue, it dropped at 5pm because of a very heavy rain -- I usually maintain connection unless is a very heavy downpour.
The unstable SQF is causing a drop off/change of IPGW ID every 30-50 minutes it seems. Mine just changed again at 3:30pm.
Yeah, unless the SQF doesn't go below 70 or so you're not going to see much degradation in overall speed between yourself and the gateway. For the majority, SQFs above that level are acceptable bit error rates, not requiring packet resends. what affects speed at that point is usually the congestion from others pounding the servers at the gateway, thus causing delays. Well, either that or my favorite bugaboo: the upstream provider (Level3), which in my case tends to drive me insane at times by invariably throttling routes to Microsoft and others seemingly at will.
skybox wrote:Watch how fast service returns tommorow when everyone comes back to work. Hugesnet you can't close down the shop over a holiday!
They didn't close up shop. Think you owe the people who have been up all night and all day today (one of them an admin here) an apology, while you had a nice, easy day off, grilling steaks and burgers.
Hear hear. Well said, Mark.
. Think you owe the people who have been up all night and all day today (one of them an admin here) an apology, while you had a nice, easy day off, grilling steaks and burgers.
