False advertisement of download speeds
I upgraded from Gen4 to Gen5 on 9/16/17. Immediately after the tech left I tried my new internet out to see all this speed, unfortunately Gen5 was way slower than Gen4 I had. After several days of sp...
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They already have days worth of tests from their speed tests and testmy.net. I am not repeating it another 100-200 times. I don't have time throughout the week to test different times during the day since I'm at work. Hughesnet needs to send a technician out to trouble shoot this issue instead of giving me the run around.
Please post your testmy.net Results URL so those test results can be viewed.
Also, as mentioned, they are not going to send out a tech unless it's determined that a tech visit is needed.
These are directly from hughesnet's speed test:
09/22/2017 02:08 PM34812897Yes09/22/2017 01:57 PM130913095Yes09/22/2017 01:52 PM81152885Yes09/21/2017 04:56 PM1732785Yes09/20/2017 06:36 PM1762563Yes09/20/2017 06:27 PM11312566Yes09/20/2017 06:23 PM1004751Yes09/20/2017 06:19 PM480360Yes09/20/2017 04:35 PM7552459YesTestmy.net results are as follows:
10.5mbps download 949kbps upload
672 kbps 1.6mbps
4.6mbps 1.5mbps
386kbps upload timed out
Those three test were date/time as follows: 9/20/17 4:35pm, 9/21/17 6:07pm and this morning 9/22 8:20am
My satellite strength is showing as 87%, I have rebooted the modem numerous times. I have tried numerous computers devices. I have been on a windows 10 device, which actually caused my speed results to slow versus being on a windows XP computer and loading the three sites customer service wants you to, purple.com, google.com and cnn.com is not getting any faster.
This section is not for tech support, and the mods may not even look here. You may want to post in the right section, to get more visibility for your issue.
Your speeds are like mine. They have burned up my Trial period trying to fix it. Looks like I'm going to collections now. :(
It may be beneficial for you to start a new topic to address your individual speed issue.
With that said, unless you signed up through a reseller that specifically offered such, there is no trial period. Hughesnet, themselves, do not offer a trial period.
