Forum Discussion

ChrisVZ's avatar
ChrisVZ
Sophomore
8 years ago

Horrible Upload Speed, Week 3

Not looking for tech support, just an informational post.

I've seen tons of posts lately about poor performance of the network.  You are not alone.  For 3 weeks now I have also been having issues.  It started with a complete outage of service with an error stating that there was no upload link.  When service was restored, I was getting latency that spiked into the 7+ second range, and numerous speed tests from 3rd party sites showed that I was getting an upload speed of 0.1mbps.  Finally got around to running Hughes' test today and while the numbers were better, still far from where they should be.

Test #1 - 29.782 Down, 0.291 Up

Test #2 - 29.706 Down, 0.379 Up

Test #3 - 30.019 Down, 0.47s Up

Download speeds were well above the package I have, but uploads would start fine then hang at 60-80% (on a 1MB file). I believe these hang-ups are responsible for my extremely high latency, and most likely others as well. 

  • kurtis42501's avatar
    kurtis42501
    New Poster
    8 years ago

    Hughes Net in general is terrible. I am so glad my 2 years are up and there are finally other services. I have never been able to watch any thing in HD. It keeps stopping and loading. I called to cancel my services, they told me that I had to retrive my radio transmitter from my roof. My lawyer is going to have fun with this one :) Sorry to tell you the best thing you can do is find another provider, plain and simple.

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago
      kurtis42501 wrote:

      Hughes Net in general is terrible. I am so glad my 2 years are up and there are finally other services. I have never been able to watch any thing in HD. It keeps stopping and loading. I called to cancel my services, they told me that I had to retrive my radio transmitter from my roof. My lawyer is going to have fun with this one :) Sorry to tell you the best thing you can do is find another provider, plain and simple.

      Did you bother toggling the Video Data Saver? 

       

      I'm wondering how much your lawyer will charge for telling you that you are bound to arbitration, which you agreed to.  

       

      If you'd like help with your issue you should start a new topic, and I suggest taking a different approach if you do.  

      • maratsade's avatar
        maratsade
        Distinguished Professor IV
        8 years ago

        "I'm wondering how much your lawyer will charge for telling you that you are bound to arbitration, which you agreed to. "

        No serious member of the bar would take the case .

         

        GabeU wrote:
        kurtis42501 wrote:

        Hughes Net in general is terrible. I am so glad my 2 years are up and there are finally other services. I have never been able to watch any thing in HD. It keeps stopping and loading. I called to cancel my services, they told me that I had to retrive my radio transmitter from my roof. My lawyer is going to have fun with this one :) Sorry to tell you the best thing you can do is find another provider, plain and simple.

        Did you bother toggling the Video Data Saver? 

         

        I'm wondering how much your lawyer will charge for telling you that you are bound to arbitration, which you agreed to.  

         

        If you'd like help with your issue you should start a new topic, and I suggest taking a different approach if you do.  

         

    • ChrisVZ's avatar
      ChrisVZ
      Sophomore
      8 years ago
      kurtis42501 wrote:

       Sorry to tell you the best thing you can do is find another provider, plain and simple.

      Luckily I am no longer under contract as well.  Just waiting on my hookup to the new FIOS network in my area.  2 weeks to go.

      • Gwalk900's avatar
        Gwalk900
        Honorary Alumnus
        8 years ago

        ChrisVZ

         

         "Just waiting on my hookup to the new FIOS network in my area.  2 weeks to go"

         

        So it begs the question, just why are you posting in the Community in an area clearly marked as "not for support"?

         

  • petroman1010's avatar
    petroman1010
    New Poster
    8 years ago

    We have never been able to watch any video over Hughesnet, so why have it?

     

    I just talked to technical support and their solution is to change me to Generation 5?  And, of course, this would add to my contract length.  This service has never worked but it sounds like Hughesnet is desperate to get us to lengthen our contract, but, why would I when this has never worked.  Fool me the first time, bad on Hughesnet, but bad on me if I fall for an extension on my contract. We can't even watch 3 minute video clips!!!  Like others are saying, I need another provider?

     

    What else is out there for internet providers for rural america?

    Thanks!

    • GabeU's avatar
      GabeU
      Distinguished Professor IV
      8 years ago

      petroman1010

       

      If you'd like to try to troubleshoot your issue(s), it would be best for your to start a new topic, which you can do by clicking on the blue "Start a topic" button on the upper right while in the Tech Support section.  This will keep your issue separate from the OP's and this thread.    

       

      As for other providers, you have Google.  This is a support site for HughesNet.