It made it almost a full three months that I was able to stream videos at any resolution without buffering with only the intermittant issue that would last no more than 48 hours or so. But I knew it couldn't last. While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times. Those averages were attained between 1:00 am and 7:00 am 11:00 am to 3:00pm any day of the week. This has lasted more than two weeks now just to make sure it was a real issue and not a whiny complaint generated by a transient glitch. Currently all videos launch in 144p or switch back to that within seconds of choosing 360 or 480 regardless of the time of day with the corresponding state code of 12.1.9 lasting from 30 seconds to 10 minutes occuring roughly every 15 to 30 minutes.
The modem is plugged directly into the wall, it's been rebooted with the router bypassed, and though there is zero chance it could be related another desktop computer was used (only because I'm always asked to try that).
I have not called the repair number since they have not yet been able to offer any fix and this is where they suggest I bring the issue in the hope that it might catch the eye of a moderator who can delve into the irritation with a better chance of success. The last one to deal with this posted it would be looked into and without another communique the issue was corrected, more than less, for the period I stated, nearly 90 days (76 to be exact).
I'm on Gen4 having no reason to upgrade to Gen5 (even though technicians have advice me to do so) since I already have a router, 50 gigs of time, and no issue with download speeds beside the fact that it would cost me something like $40 more a month.
I'm open to suggestions.
It occured to me that I didn't present max speeds which I'm concerned might be a bit of wishful thinking. 69.1Mbps download and 86.8Mbps upload. (And who said this wasn't a gamers provider)
Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set.
You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used.
Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info.
Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.
While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times.
I'm a little confused. An upload speed of 3.3Mbps is better than what probably 99% of us get, and is higher than the advertised Gen5 up to speeds. Gen4 is lower than that, I believe.
A 12.1.9 State Code is indicative of an issue, no doubt, and your problem playing Youtube videos is also indicative of an issue of some type, but an upload speed of 3.3Mbps is fantastic.
To parrot maratsade's question, what are you using to measure your speed? Is it still testmy.net? If so, something's very "not right".
Darn decimal points, refuse to stay where they're planted. It should be .33Mbps and it's actually become even slower at .22Mbps while some videos refuse to even start. Testing was performed with Testmy.net, Ookla, and Xfinity Speed Test. Yesterday, 12/21/18, page loading was about as bad as it gets. Even text only pages with no embedded video was painfully slow causing Testmy.net to time out. I'm running a speed test 12/22/18 at 2:49 and the upload speeds at 2.2Mbps are faster than than the download speeds at .430Mbps but as is the case those slow download numbers are only occuring intermittantly. I was going to average the data from all three speed applications but since the speeds vary with such rapidity even a 30 second difference is enough to generate an inaccurate reading so I used just Testmy.net as the official test. Intel i5 with 8gigs mem on Win 7
If a packet sent from this desktop but not received at Hughes due to noise, a high error rate or whatever, is that packet sent again automatically? I've had videos that refused to load until I refreshed the page and some have timed out without my intervention. I don't know if that is simply a fluke, a coincidence in the timing of my call for the page to refresh or if the data being resent was the reason the page finally loaded.
I think your decimal points have been doing some holiday partying already. LOL.
Where did you get these speeds? "69.1Mbps download and 86.8Mbps upload." The upload speed is especially suspect, so I wonder if you got it with Speedtest, Xfinity, or another one of those tests that are not recommended for testing the speed of a satellite connection, because they do not give reliable results (maybe due to the latency?).
If you could post the URL to your Testmy.net account results page, that'd provide a wealth of data for people (especially HN engineers) to analyze, and it'd give them a more accurate picture of what may be going on.
Hi. I have no idea about uploads and download speeds. I was reading your message and thought that you might be able to help me. I seem to have the worse time trying to watch Hulu. I’ve cslled HughesNet so many times. I’m a new customer, only been with them a month. I was told I’d be able to do anything with this internet. I don’t do much on my laptop or anything, I just watch TV with it and from about 3pm to 1am I cannot watch Hughesnet due to buffering and a playback message. I don’t know what to do to get this problem corrected. Do you have any suggestions?
Are you sure you haven't run out of data? If so, your speed will be throttled to "typically 1-3Mbps", though it can be lower than that, as well, especially during peak usage hours, which are primarily in the evening. You can see if you are out of data by checking the System Control Center, checking your HughesNet Usage Meter, signing into the HughesNet MyAccount site and clicking on the Usage tab, and by checking with the HughesNet Mobile app.
Streaming is a very data intensive activity and uses a lot of data, especially if the stream is in Hi Def. Many things can affect streaming ability, such as being out of data and then subject to the Fair Access Policy, the speeds being lower because of a lot of people being online (peak usage period slowdown), a weak WiFi signal, and trying to stream in HD while the Video Data Saver is still on. If you're trying to stream in HD, or the streaming source is automatically in HD, you should either lower the definition of the stream to standard or low def, or you'll need to turn off, or snooze, the Video Data Saver in order for the stream to not buffer if you're streaming in HD. Again, though, the previously mentioned things can affect streaming, as well.
Again, please keep in mind that streaming is a very data intensive activity. Going by Netflix's data requirements, streaming in HD uses around 3GB per hour, SD around 700MB per hour, and LD around 300MB per hour.
If you need further help with your streaming issue, please start a new topic in Tech Support, which you can do here.
I wish running out of data was the problem but that's not it. What a coincidence, Hughes called me as I was writing the first sentence. Cameran wanted to know if I was still experiencing issues. He said he would move this to the next level so we'll see what happens.
As far as data use, I'm not able to download at resolution greater than 360p if I don't want to watch the spinning arrow every couple of seconds for the first 10/15 minutes which starts looking like an issue with response time. Just now I pinged Dallas with the return rate of 2169 ms. Not good. The average months ago was approximately 750 ms but lately it's been on the high side of 800 with 1000 not unusual. That shows up as long delays in openning a page sometimes to the point of timing out.
I've run out of data just once but I purchased 8 gigs of tokens and ended up using only 7 megs so I've had 7.3 gigs just sitting for a couple of years now.
I've been setting the data to be tested at 6 megs for upload but that's the only thing tested. Is there a way to set the max up and download test amounts together? I don't know if I'm not looking in the right place or testing both with max set is not permitted. One other thing I discovered is that if Testmy.net is open and I'm logged in it keeps testing even though a test is not called for. That ate up most of my data last month before I realized it. Anyway I was told that I'd get a call from Hughes in the next couple of days. It would be nice to get the service useable. I don't want to change services.
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It made it almost a full three months that I was able to stream videos at any resolution without buffering with only the intermittant issue that would last no more than 48 hours or so. But I knew it couldn't last. While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times. Those averages were attained between 1:00 am and 7:00 am 11:00 am to 3:00pm any day of the week. This has lasted more than two weeks now just to make sure it was a real issue and not a whiny complaint generated by a transient glitch. Currently all videos launch in 144p or switch back to that within seconds of choosing 360 or 480 regardless of the time of day with the corresponding state code of 12.1.9 lasting from 30 seconds to 10 minutes occuring roughly every 15 to 30 minutes.
The modem is plugged directly into the wall, it's been rebooted with the router bypassed, and though there is zero chance it could be related another desktop computer was used (only because I'm always asked to try that).
I have not called the repair number since they have not yet been able to offer any fix and this is where they suggest I bring the issue in the hope that it might catch the eye of a moderator who can delve into the irritation with a better chance of success. The last one to deal with this posted it would be looked into and without another communique the issue was corrected, more than less, for the period I stated, nearly 90 days (76 to be exact).
I'm on Gen4 having no reason to upgrade to Gen5 (even though technicians have advice me to do so) since I already have a router, 50 gigs of time, and no issue with download speeds beside the fact that it would cost me something like $40 more a month.
I'm open to suggestions.
It occured to me that I didn't present max speeds which I'm concerned might be a bit of wishful thinking. 69.1Mbps download and 86.8Mbps upload. (And who said this wasn't a gamers provider)
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It made it almost a full three months that I was able to stream videos at any resolution without buffering with only the intermittant issue that would last no more than 48 hours or so. But I knew it couldn't last. While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times. Those averages were attained between 1:00 am and 7:00 am 11:00 am to 3:00pm any day of the week. This has lasted more than two weeks now just to make sure it was a real issue and not a whiny complaint generated by a transient glitch. Currently all videos launch in 144p or switch back to that within seconds of choosing 360 or 480 regardless of the time of day with the corresponding state code of 12.1.9 lasting from 30 seconds to 10 minutes occuring roughly every 15 to 30 minutes.
The modem is plugged directly into the wall, it's been rebooted with the router bypassed, and though there is zero chance it could be related another desktop computer was used (only because I'm always asked to try that).
I have not called the repair number since they have not yet been able to offer any fix and this is where they suggest I bring the issue in the hope that it might catch the eye of a moderator who can delve into the irritation with a better chance of success. The last one to deal with this posted it would be looked into and without another communique the issue was corrected, more than less, for the period I stated, nearly 90 days (76 to be exact).
I'm on Gen4 having no reason to upgrade to Gen5 (even though technicians have advice me to do so) since I already have a router, 50 gigs of time, and no issue with download speeds beside the fact that it would cost me something like $40 more a month.
I'm open to suggestions.
It occured to me that I didn't present max speeds which I'm concerned might be a bit of wishful thinking. 69.1Mbps download and 86.8Mbps upload. (And who said this wasn't a gamers provider)
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Upload Issue again","moderationData":{"__ref":"ModerationData:moderation_data:107643"},"body":"
Curious: what are you using to measure your speeds?
*I am not a Hughesnet employee or representative. This is a customer-to-customer tech support community, and I am a customer.
While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times.
I'm a little confused. An upload speed of 3.3Mbps is better than what probably 99% of us get, and is higher than the advertised Gen5 up to speeds. Gen4 is lower than that, I believe.
A 12.1.9 State Code is indicative of an issue, no doubt, and your problem playing Youtube videos is also indicative of an issue of some type, but an upload speed of 3.3Mbps is fantastic.
To parrot maratsade's question, what are you using to measure your speed? Is it still testmy.net? If so, something's very \"not right\".
While download speeds average 16.7Mbps upload speeds drop to an average of 3.3Mbps which means uploads are virtually shutoff at times.
I'm a little confused. An upload speed of 3.3Mbps is better than what probably 99% of us get, and is higher than the advertised Gen5 up to speeds. Gen4 is lower than that, I believe.
A 12.1.9 State Code is indicative of an issue, no doubt, and your problem playing Youtube videos is also indicative of an issue of some type, but an upload speed of 3.3Mbps is fantastic.
To parrot maratsade's question, what are you using to measure your speed? Is it still testmy.net? If so, something's very \"not right\".
Darn decimal points, refuse to stay where they're planted. It should be .33Mbps and it's actually become even slower at .22Mbps while some videos refuse to even start. Testing was performed with Testmy.net, Ookla, and Xfinity Speed Test. Yesterday, 12/21/18, page loading was about as bad as it gets. Even text only pages with no embedded video was painfully slow causing Testmy.net to time out. I'm running a speed test 12/22/18 at 2:49 and the upload speeds at 2.2Mbps are faster than than the download speeds at .430Mbps but as is the case those slow download numbers are only occuring intermittantly. I was going to average the data from all three speed applications but since the speeds vary with such rapidity even a 30 second difference is enough to generate an inaccurate reading so I used just Testmy.net as the official test. Intel i5 with 8gigs mem on Win 7
If a packet sent from this desktop but not received at Hughes due to noise, a high error rate or whatever, is that packet sent again automatically? I've had videos that refused to load until I refreshed the page and some have timed out without my intervention. I don't know if that is simply a fluke, a coincidence in the timing of my call for the page to refresh or if the data being resent was the reason the page finally loaded.
Darn decimal points, refuse to stay where they're planted. It should be .33Mbps and it's actually become even slower at .22Mbps while some videos refuse to even start. Testing was performed with Testmy.net, Ookla, and Xfinity Speed Test. Yesterday, 12/21/18, page loading was about as bad as it gets. Even text only pages with no embedded video was painfully slow causing Testmy.net to time out. I'm running a speed test 12/22/18 at 2:49 and the upload speeds at 2.2Mbps are faster than than the download speeds at .430Mbps but as is the case those slow download numbers are only occuring intermittantly. I was going to average the data from all three speed applications but since the speeds vary with such rapidity even a 30 second difference is enough to generate an inaccurate reading so I used just Testmy.net as the official test. Intel i5 with 8gigs mem on Win 7
If a packet sent from this desktop but not received at Hughes due to noise, a high error rate or whatever, is that packet sent again automatically? I've had videos that refused to load until I refreshed the page and some have timed out without my intervention. I don't know if that is simply a fluke, a coincidence in the timing of my call for the page to refresh or if the data being resent was the reason the page finally loaded.
I think your decimal points have been doing some holiday partying already. LOL.
Where did you get these speeds? \"69.1Mbps download and 86.8Mbps upload.\" The upload speed is especially suspect, so I wonder if you got it with Speedtest, Xfinity, or another one of those tests that are not recommended for testing the speed of a satellite connection, because they do not give reliable results (maybe due to the latency?).
If you could post the URL to your Testmy.net account results page, that'd provide a wealth of data for people (especially HN engineers) to analyze, and it'd give them a more accurate picture of what may be going on.
I think your decimal points have been doing some holiday partying already. LOL.
Where did you get these speeds? \"69.1Mbps download and 86.8Mbps upload.\" The upload speed is especially suspect, so I wonder if you got it with Speedtest, Xfinity, or another one of those tests that are not recommended for testing the speed of a satellite connection, because they do not give reliable results (maybe due to the latency?).
If you could post the URL to your Testmy.net account results page, that'd provide a wealth of data for people (especially HN engineers) to analyze, and it'd give them a more accurate picture of what may be going on.
I hope the problems you're experiencing get solved quickly. Stinks to have all these issues.
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I have no idea about uploads and download speeds. I was reading your message and thought that you might be able to help me. I seem to have the worse time trying to watch Hulu. I’ve cslled HughesNet so many times. I’m a new customer, only been with them a month. I was told I’d be able to do anything with this internet. I don’t do much on my laptop or anything, I just watch TV with it and from about 3pm to 1am I cannot watch Hughesnet due to buffering and a playback message. I don’t know what to do to get this problem corrected. Do you have any suggestions?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2019-01-06T12:39:38.282-05:00","lastPublishTime":"2019-01-06T12:39:38.282-05:00","metrics":{"__typename":"MessageMetrics","views":9724},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:HNSupport/community:ssqng67387board:TechSupport/message:107642/message:108269","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDM5OjF8aW50LDEwODI3OCwxMDgyNzg","node":{"__ref":"ForumReplyMessage:message:108278"}}]},"customFields":[],"editFrozen":false,"body@stringLength":"565","rawBody":"Hi. I have no idea about uploads and download speeds. I was reading your message and thought that you might be able to help me. I seem to have the worse time trying to watch Hulu. I’ve cslled HughesNet so many times. I’m a new customer, only been with them a month. I was told I’d be able to do anything with this internet. I don’t do much on my laptop or anything, I just watch TV with it and from about 3pm to 1am I cannot watch Hughesnet due to buffering and a playback message. I don’t know what to do to get this problem corrected. Do you have any suggestions?","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:108269_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:108278":{"__typename":"ModerationData","id":"moderation_data:108278","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:108278":{"__typename":"ForumReplyMessage","uid":108278,"id":"message:108278","revisionNum":1,"author":{"__ref":"User:user:29869"},"readOnly":false,"repliesCount":4,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:TechSupport"},"parent":{"__ref":"ForumReplyMessage:message:108269"},"conversation":{"__ref":"Conversation:conversation:107642"},"subject":"Re: Upload Issue again","moderationData":{"__ref":"ModerationData:moderation_data:108278"},"body":"
Are you sure you haven't run out of data? If so, your speed will be throttled to \"typically 1-3Mbps\", though it can be lower than that, as well, especially during peak usage hours, which are primarily in the evening. You can see if you are out of data by checking the System Control Center, checking your HughesNet Usage Meter, signing into the HughesNet MyAccount site and clicking on the Usage tab, and by checking with the HughesNet Mobile app.
Streaming is a very data intensive activity and uses a lot of data, especially if the stream is in Hi Def. Many things can affect streaming ability, such as being out of data and then subject to the Fair Access Policy, the speeds being lower because of a lot of people being online (peak usage period slowdown), a weak WiFi signal, and trying to stream in HD while the Video Data Saver is still on. If you're trying to stream in HD, or the streaming source is automatically in HD, you should either lower the definition of the stream to standard or low def, or you'll need to turn off, or snooze, the Video Data Saver in order for the stream to not buffer if you're streaming in HD. Again, though, the previously mentioned things can affect streaming, as well.
Again, please keep in mind that streaming is a very data intensive activity. Going by Netflix's data requirements, streaming in HD uses around 3GB per hour, SD around 700MB per hour, and LD around 300MB per hour.
If you need further help with your streaming issue, please start a new topic in Tech Support, which you can do here.
Are you sure you haven't run out of data? If so, your speed will be throttled to \"typically 1-3Mbps\", though it can be lower than that, as well, especially during peak usage hours, which are primarily in the evening. You can see if you are out of data by checking the System Control Center, checking your HughesNet Usage Meter, signing into the HughesNet MyAccount site and clicking on the Usage tab, and by checking with the HughesNet Mobile app.
Streaming is a very data intensive activity and uses a lot of data, especially if the stream is in Hi Def. Many things can affect streaming ability, such as being out of data and then subject to the Fair Access Policy, the speeds being lower because of a lot of people being online (peak usage period slowdown), a weak WiFi signal, and trying to stream in HD while the Video Data Saver is still on. If you're trying to stream in HD, or the streaming source is automatically in HD, you should either lower the definition of the stream to standard or low def, or you'll need to turn off, or snooze, the Video Data Saver in order for the stream to not buffer if you're streaming in HD. Again, though, the previously mentioned things can affect streaming, as well.
Again, please keep in mind that streaming is a very data intensive activity. Going by Netflix's data requirements, streaming in HD uses around 3GB per hour, SD around 700MB per hour, and LD around 300MB per hour.
If you need further help with your streaming issue, please start a new topic in Tech Support, which you can do here.
I wish running out of data was the problem but that's not it. What a coincidence, Hughes called me as I was writing the first sentence. Cameran wanted to know if I was still experiencing issues. He said he would move this to the next level so we'll see what happens.
As far as data use, I'm not able to download at resolution greater than 360p if I don't want to watch the spinning arrow every couple of seconds for the first 10/15 minutes which starts looking like an issue with response time. Just now I pinged Dallas with the return rate of 2169 ms. Not good. The average months ago was approximately 750 ms but lately it's been on the high side of 800 with 1000 not unusual. That shows up as long delays in openning a page sometimes to the point of timing out.
I've run out of data just once but I purchased 8 gigs of tokens and ended up using only 7 megs so I've had 7.3 gigs just sitting for a couple of years now.
I've been setting the data to be tested at 6 megs for upload but that's the only thing tested. Is there a way to set the max up and download test amounts together? I don't know if I'm not looking in the right place or testing both with max set is not permitted. One other thing I discovered is that if Testmy.net is open and I'm logged in it keeps testing even though a test is not called for. That ate up most of my data last month before I realized it. Anyway I was told that I'd get a call from Hughes in the next couple of days. It would be nice to get the service useable. I don't want to change services.
I wish running out of data was the problem but that's not it. What a coincidence, Hughes called me as I was writing the first sentence. Cameran wanted to know if I was still experiencing issues. He said he would move this to the next level so we'll see what happens.
As far as data use, I'm not able to download at resolution greater than 360p if I don't want to watch the spinning arrow every couple of seconds for the first 10/15 minutes which starts looking like an issue with response time. Just now I pinged Dallas with the return rate of 2169 ms. Not good. The average months ago was approximately 750 ms but lately it's been on the high side of 800 with 1000 not unusual. That shows up as long delays in openning a page sometimes to the point of timing out.
I've run out of data just once but I purchased 8 gigs of tokens and ended up using only 7 megs so I've had 7.3 gigs just sitting for a couple of years now.
I've been setting the data to be tested at 6 megs for upload but that's the only thing tested. Is there a way to set the max up and download test amounts together? I don't know if I'm not looking in the right place or testing both with max set is not permitted. One other thing I discovered is that if Testmy.net is open and I'm logged in it keeps testing even though a test is not called for. That ate up most of my data last month before I realized it. Anyway I was told that I'd get a call from Hughes in the next couple of days. It would be nice to get the service useable. I don't want to change services.
Thanks for your reply.
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GabeU,
Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set.
You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used.
Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info.
Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.
Ok, finally got Testmy.net figured out except for one issue, combined testing with max data set.
You see the tabs to the right of 'optional'? Both will set the 'minimum' data size but won't affect the maximum so it still tests anything it wants and of course, if it tests something reasonable the first time and runs quickly it will rerun with more data the next time so it is very important that I remember to click nfw. I'm following your instructions but unless I test upload and download separately I have no control over the maximum data used.
Hughes Level 4 called today (1/11/19) and when she had me run the upload test it was 33Kbps up and 21.3 down. Unplug the modem, bypass the router, long periods of silence and 'still buffering' for 25 minutes until it finally steamed without buffering but I haven't a clue what she did and I got the idea that she had a quota on either words or characters used, kink of like Twitter. I appreciated what ever she did but as she trying to get off the phone I asked if 2215 ms ping rate wasn't a touch long. She said she didn't know, 'bye'. I've never asked any tech about that before so I don't know if only certain techs are familiar with ping rates. I let it go and won't complain unless it becomes a consistant issue. What is your average ping rate? I don't know if testmy.net arbitrarily picks Dallas to ping but that's what this is testing. I understand that a high ping rate will affect the loading of a page which is what I'm running into. Slow to connect, handshake, etc. but once loaded it streams with litte buffering now. She must have done something, 1.5 Mbps up - 25Mbps down. Just so it stays. Thanks for the info.
Oh, you're right, I wasn't able to see that your note about being out of data was addressed to someone else. I've yet to figure out this board.
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