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Interesting nuggets from the subscriber contract

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Professor

Interesting nuggets from the subscriber contract

13.1 WARRANTY DISCLAIMER.

HUGHES DOES NOT OFFER ANY WARRANTY IN CONNECTION WITH THE SERVICE OR THE SUBSCRIBER EQUIPMENT. THE SERVICE IS MADE AVAILABLE ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. HUGHES EXPRESSLY DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED, OR OPERATE AT ANY MINIMUM SPEED. YOU AGREE THAT YOUR USE OF THE SERVICE AND THE SUBSCRIBER EQUIPMENT, AND SUCH USE BY ANYONE USING YOUR ACCOUNT, IS AT YOUR SOLE RISK. NO ORAL ADVICE OR WRITTEN INFORMATION PROVIDED BY HUGHES, ITS EMPLOYEES, DEALERS, OR THE LIKE SHALL CREATE A WARRANTY.

 

Also, in section 13.2:

 

Without limiting the foregoing, Hughes shall not be responsible for: (a) any failure to transmit or store, or for any deletion of, any communication, message, email, or content transmitted through, sent to, or received by the Service or Hughes’ servers; or (b) any modification, suspension, interruption, or discontinuance of the Service.

37 REPLIES 37
Distinguished Professor IV

Re: Interesting nuggets from the subscriber contract

Protection against, "Your service was down so I couldn't sell my stock, and now I'm out $XXX.  You owe me!"  or "Because I couldn't submit my contract on time, due to your service being down because it was snowing, I lost my job.  You owe me $XXX"  

 

For all intents and purposes, legally speaking, they don't owe anyone anything due to this recent outage.  However, as we've seen, they do sometimes compensate, like with the Tokens during the last wide outage.  


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Interesting nuggets from the subscriber contract

Yes, they do compensate sometimes, which is more than I can say for other companies (I'm looking at you, V---on, and X---ty). 

Advanced Tutor

Re: Interesting nuggets from the subscriber contract

I know this is off topic.

 

If my electric go out for days. Is the electric company going to replace all the home grown beef and my store bought ice cream?

Professor

Re: Interesting nuggets from the subscriber contract

Well, I never had any luck with my electric company about that. I've had outages lasting for 7 to 10 days due to hurricanes, and not a peep from the electric company. 

 

Lowe's gave me $250 to compensate me for food gone bad in a refrigerator that kicked the bucket 18 months after I bought it.  That was part of the extended warranty, but $250 was the limit.  I lost more than that, but it was better than nothing, and they were very prompt about it without me having to jump through any hoops. 

 

I also never got anything from the phone company when the land line was dead for over 10 days. I finally cancelled the land line because it was dead more often than it was alive and it just wasn't worth it. 

 

 

Assistant Professor

Re: Interesting nuggets from the subscriber contract


@maratsade wrote:

Well, I never had any luck with my electric company about that. I've had outages lasting for 7 to 10 days due to hurricanes, and not a peep from the electric company.


Same here... There was that ice storm a number of Februarys ago where there was no power for a week. I don't recall Dominion being nice and providing a rollback.

 

It was rough, but I didn't call them or get on social media to cuss them out and make demands for restitution like you see people do on here. I simply reported the outage and waited it out.

 

Life is simply too short for people to be so angry and paranoid all the time.


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Professor

Re: Interesting nuggets from the subscriber contract

I never called the electric company either, but I did call the phone company and was told they didn't do pro-rating.  The X cable company allegedly pro-rates, but customers have to call. When you do, you fall into a deep dark phone tree. Eventually, the user dies, goes insane, or gives up to prevent death or insanity. 

 

I personally think that companies should perhaps consider some sort of goodwill gesture if service is down for a long time, perhaps over 3 days.  It doesn't seem to be a thing, though. 

Assistant Professor

Re: Interesting nuggets from the subscriber contract

I would tend to agree. I've had to restock a full refrigerator quite a number of times over the past year or two. I can't recall a worse period in the last 30-odd years since I first PCSed to Virginia than the last 3 or 4 wrt power stability. It ain't cheap, but that's the breaks.

 

Oh and then there's the well... imagine giving a full-up ops briefing after you've bathed using 16oz water bottles and shaved via flashlight. I don't mind roughing it, but not in my own home. lol


* Disclaimer: I am a HughesNet customer and not a HughesNet employee. All of my comments are my own and do not necessarily represent HughesNet in any way.
Distinguished Professor IV

Re: Interesting nuggets from the subscriber contract


@Reggie wrote:

I know this is off topic.

 

If my electric go out for days. Is the electric company going to replace all the home grown beef and my store bought ice cream?


And who's going to take care of the smell?  Beef is just plain putrid when it rots.  UGH!!!  Smiley Tongue 


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Professor

Re: Interesting nuggets from the subscriber contract

In New York city once there was a long outage, and people were having parties and sharing ice cream, making hamburgers and steaks, etc., having one big block party. It was pretty awesome. I think if people just let others know their power is down and they have fully loaded fridges and freezers, parties could be organized to eat all the food before it rots.