New 75 GB plan
How many folks plan to move up from the 50 GB plan to the new 75 GB plan? I had not heard of this before, but I will be getting this new plan. Is this plan of limited availability? I heard o...
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They can't tell you where you data went. You will need to use Glasswire or similar to see what's using the data.
maratsade wrote:
They can't tell you where you data went. You will need to use Glasswire or similar to see what's using the data.
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You don't need glasswire to see your being overcharged for data usage. I'm using the Windows 10 network status metering system. It doesn't tell what is being accessed by the system, but it does tell the total usage on your network. As of yesterday I'd used 5.35GB since January 17th and this morning I'm up to 5.48GB. As I said, we do not watch movies on our PC or spend long hours working on the PC. What is interesting data usage increased dramatically after I bought additional tokens. I only intended to buy 10GB but the slow Hughes system made me think I didn't make a purchase and I mistakemly bought extra. I bought 10GB a few months ago and they were gone within a day. I thought that was wrong, but now I know it was. Hughes must have an algorithm that manipulates the usage chart on extra token purchases. I suggest that more customers take a close look at their usage, because there seems to be a problem. There is no way I could use 20GB in a few days. We even use our cell phone service rather than use the home wifi for most of our google searches. When I posted my concern, in a chat yesterday, the agent never responded to my query and I closed the chat after > 45 minutes.
I guarantee that using Glasswire my data usage will be minimal, but Hughes will ramp up the usage figures and there is no way to get it corrected.
Unless you have your Windows 10 computer's WiFi set up as a mobile hotspot and every device on your network connects to the net through that computer, the only thing your "Windows 10 network status metering system" is monitoring is the data usage of the computer itself. A Windows 10 computer can't monitor the data being used by other devices that are connected to the HughesNet modem. IOW, if you have a phone, tablet, satellite TV receiver or any other device(s) connected to the HughesNet modem, the data that device(s) uses isn't going to show on your Windows 10 computer.
Maybe your dish is out of alignment, causing it to resend every packet at least once. That would certainly be a reason why you're using a lot of data.
If you ask nicely and without such a negative, accusatory tone, perhaps the admins will see if this is the case.
You need something to show what is using the data. Just having the total data usage is not helpful to you if you want to see where the data is going. Glasswire will show you what is using the data. It could be a browser, it could be a network process, it could be an ad blocker or another app, it could be many things. Glasswire reports are useful and would help you figure out what is going on. This is something you have to do yourself, as HughesNet does not monitor what you use the data on.
Using Glasswire or something similar is entirely your choice, of course. Just be aware that your ticket here is going nowhere, and that cancellation fees will very likely be considered valid if you decide to cancel your account. It'd be in your own interest and benefit to install Glasswire. But again, this is your choice and I respect that.
Excellent points.
MarkJFine wrote:Maybe your dish is out of alignment, causing it to resend every packet at least once. That would certainly be a reason why you're using a lot of data.
If you ask nicely and without such a negative, accusatory tone, perhaps the admins will see if this is the case.
