I was used to cable internet at my old home. Unfortunatly where I live now, this terrible stone age internet is all I have. This is NOT high speed internet. Buffers constantly and only plays in sta...
It appears that a lot of people are angry like me, that are paying for a service, and half the time I have to go to the library to use the internet, I'm paying $80 month. I get no help what so ever from customer service, I took off work 2 days in a row last week for technicians to come to my home. and they rescheduled the first day for the following day then never showed up or called. I was not rude but called them to find out what happened and they never responded. I thought this site was where I could go to complain about my problem. after months of no help at all, I am angry. then to be met by really rude responses. I have copied all these responses to my post.
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READ AND RELAY","id":"message:89540","revisionNum":1,"repliesCount":15,"author":{"__ref":"User:user:53217"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:89540"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:89540"},"body@stripHtml({\"truncateLength\":200})":" I was used to cable internet at my old home. Unfortunatly where I live now, this terrible stone age internet is all I have. This is NOT high speed internet. Buffers constantly and only plays in sta...","body@stringLength":"1178","rawBody":"
I was used to cable internet at my old home. Unfortunatly where I live now, this terrible stone age internet is all I have. This is NOT high speed internet. Buffers constantly and only plays in standard quality 80% of the time.
READ the small print. This company is very good at scheming people into purchasing this product.
We were told that Xbox live would run games perfectly by the sales and tech service when specifically asked about Call of Duty type games. Now, either they are living under a rock and dont know anything about those games, or they deliberatly lied. Also told us 20GB of usage is enough for a family............ my one daughter uses her tablet lightly on youtub kids. Used all the data in less than a month. Not for multiple devices at all!!!!
Overall I just want people to be aware of this scam. Not even the best internet on the market is this expensive. This is such a rip off!!! If I was not under contract I wouldnt pay 5$ a month for this 56k garbage.
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It appears that a lot of people are angry like me, that are paying for a service, and half the time I have to go to the library to use the internet, I'm paying $80 month. I get no help what so ever from customer service, I took off work 2 days in a row last week for technicians to come to my home. and they rescheduled the first day for the following day then never showed up or called. I was not rude but called them to find out what happened and they never responded. I thought this site was where I could go to complain about my problem. after months of no help at all, I am angry. then to be met by really rude responses. I have copied all these responses to my post.
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It appears that a lot of people are angry like me, that are paying for a service, and half the time I have to go to the library to use the internet, I'm paying $80 month. I get no help what so ever from customer service, I took off work 2 days in a row last week for technicians to come to my home. and they rescheduled the first day for the following day then never showed up or called. I was not rude but called them to find out what happened and they never responded. I thought this site was where I could go to complain about my problem. after months of no help at all, I am angry. then to be met by really rude responses. I have copied all these responses to my post.
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PLEASE READ AND RELAY","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:92280"},"body":"
I filed a complaint with the Better Business Bureau today.
Though I understand your frustration, you could have asked for help in here. This is a support community, but instead of asking for support you've complained on multiple threads.
With that said, by filing your complaint you have now delayed by thirty days any help you may have gotten via this support community.
","body@stringLength":"690","rawBody":"
wrote:
I filed a complaint with the Better Business Bureau today.
Though I understand your frustration, you could have asked for help in here. This is a support community, but instead of asking for support you've complained on multiple threads.
With that said, by filing your complaint you have now delayed by thirty days any help you may have gotten via this support community.
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Why do you respond to your customers with sarcasm and rude comments? From reading through this forum, I have realised that the entire business model of your company is poor.
","body@stringLength":"204","rawBody":"
Why do you respond to your customers with sarcasm and rude comments? From reading through this forum, I have realised that the entire business model of your company is poor.
","author":{"__ref":"User:user:57122"},"isEscalated":null,"parent":{"__ref":"ForumReplyMessage:message:92280"}},"ForumReplyMessage:message:92640":{"__typename":"ForumReplyMessage","id":"message:92640","revisionNum":2,"uid":92640,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:General"},"conversation":{"__ref":"Conversation:conversation:89540"},"subject":"Re: PLEASE READ AND RELAY","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:92640"},"body":"
Why do you respond to your customers with sarcasm and rude comments? From reading through this forum, I have realised that the entire business model of your company is poor.
Only those with \"Mod\", \"Administrator\" or \"Employee next to their name are HughesNet employees. The rest are fellow customers.
Also, please stop spamming the same thing on multiple threads.
","body@stringLength":"693","rawBody":"
wrote:
Why do you respond to your customers with sarcasm and rude comments? From reading through this forum, I have realised that the entire business model of your company is poor.
Only those with \"Mod\", \"Administrator\" or \"Employee next to their name are HughesNet employees. The rest are fellow customers.
Also, please stop spamming the same thing on multiple threads.
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Why is it always the sarcasticly rude customers that think that no one else can be sarcastic or rude in return?
Other sarcastic, but not so rude customers want to know.
","body@stringLength":"181","rawBody":"
Why is it always the sarcasticly rude customers that think that no one else can be sarcastic or rude in return?
Other sarcastic, but not so rude customers want to know.
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