It seems you may have had a bad experience with the company, but you should not generalise from your own experience, as it does not apply to everyone. Many customers have no issues at all with the service.
Welcome to our community. It seems we need to help you, but your post is quite vague in terms of your actual issues. I can assure you we definitely do care about our customers and in at least speaking for our team here, do everything we can to get problems solved. We'd love the opportunity to assist you, so please choose a category related to your concerns (Technical, Billing, etc) and create a new post there with some more detail. This thread will be locked.