Forum Discussion

salfichera's avatar
salfichera
Spectator
8 years ago

So Slow

I have been trying to get a decent speed since 6 am.  The speed has ranged from a high of about 10 to a low of .3.  I have run speed tests many time this morining.  I have noticed the servers used changed from test to test.  This service sucks, big time.  4 hours to download a large audio file (@ .4 speed)!  There have been times in the past when the speed was up at 37.  But you can't count on that.  Mostly frustrating and impossible to stream video of any length. 

 

Unless you really must have the internet, don't subscribe to this service.  Now I must wait another 18 months to cancel it or pay $400 penalty.  Take my advice - read a book - listen to the radio - take a walk,  forget the "Information Age" unless you can get Xfinity cable.  I think Hughes must need more satelites to improve, but even if they do I will never use them again or any other Dish product !!

 

  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    8 years ago
    salfichera wrote:

    I have run speed tests many time this morining.  I have noticed the servers used changed from test to test.    

    Let me guess, you're using speedtest.net.  First, that speed test cannot be relied upon as accurate.  Secondly, that their servers constantly change doesn't mean anything.  

     

    For an accurate speed test use testmy.net, the manual 25MB test size for download tests and the manual 4MB test size for upload tests.  

     

    It you'd like to troubleshoot your speed issues, please create a post in the tech support section.  

    • salfichera's avatar
      salfichera
      Spectator
      8 years ago

      Did as suggested.  Result is 3.1.  Still downloading from this morning (6.4GB).  Still have to wait another 3 hrs, since download is only 53% completed.  My computer, router, dish postion and wire connections are not the issued -  Hughes Service is the problem, so why bother posting to tech, which will offer suggestions like "make sure the router is not blocked" (it is next to computer) or "maybe the router is getting hot" (it's in the open and it is 60 degrees F in here) - all things that your overseas tech support has suggested in the past.  If you don't have a good answer just give me sweet words - NOT

      • MarkJFine's avatar
        MarkJFine
        Professor
        8 years ago

        You assumption that we do/say the same things as telephone support is incorrect.

        We're users with some of the same issues and know the tricks of how to get things working.

        We also work with actual HughesNet Corporate-level employees that can escalate the issues if we cannot help.

  • kurtis42501's avatar
    kurtis42501
    New Poster
    8 years ago

    Hughes Net in general is terrible. I am so glad my 2 years are up and there are finally other services. I have never been able to watch any thing in HD. It keeps stopping and loading. I called to cancel my services, they told me that I had to retrive my radio transmitter from my roof. My lawyer is going to have fun with this one :) Sorry to tell you the best thing you can do is find another provider, plain and simple.

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      Don't forget to tell your lawyer that you agreed in your contract that you would return the radio on the dish to Hughesnet, or pay a fee for unreturned equipment.