Called and asked for an extension of my vacation mode, told it couldn’t be extended and to continue would have to have it on for 6 months, guess for the mice to use. This is the way to lose a long time customer, as I promptly canceled my service. DIRECTV and my local telephone company allowed for indefinite suspension. Guess Hughesnet thinks it has a strangle hold on their customers, if they are willing to lose one of their first customers like me, I will make it a point to never return and to discourage others
Actually, DirecTV allows for a maximum suspension of six months within a twelve month period. It allows a maximum of two suspensions during that twelve month period, but with a maximum of six months total suspension. A service limiting suspensions to six months during a given twelve month time period is an industry standard.
Good luck with your new ISP. 🙂
Hi Loli, I am sorry we were unable to help you. Our maximum time frame for a suspension is 180 days so again I apologize. I hope you enjoy your new ISP.