Hughesnet doesn't guarantee speeds at all, speeds are advertised as upto, that is covered in the contract, and it is well known by many that VPN over a satellite connection is iffy at best, as it usually doesn't work at all. I am sure Liz or Amanda would be more than happy to look into your sales call to see if you was mislead, and if so, coach the sales agent, and let you out ETF free. Agents, from my understanding are to state that VPN services are not supported on Hughesnet if the customer makes mention of using a VPN.
However, if it has been more than 90 days since the sales call, they may not be able to pull up the sales recording. Also, if not found in your favor (the agent explained everything properly) then you will be subject to the ETF.
Hi Olimpia,
I'm glad you found the community, thank you for posting. I've pulled up your account and can certainly submit a request to have your sales call reviewed to confirm what happened during the conversation regarding VPN usage. As C0RR0SIVE mentioned, and as you found out from Art, VPN usage is not recommended with HughesNet, as it will decrease speeds up to 50-70%.
I'll post back once I have an update on the review for you. Your patience and understanding are much appreciated.
