Forum Discussion
HughesNet Fusion Plans
I received an email on December 1, 2022 saying that the new fusion plans were available in my area, plus there is an announcement in my app that said they were available in my area. I did a quick Goo...
Hi shadyacres,
I see it's your first post here, so welcome to the community! I'm sorry to see this happened, I can understand your disappointment. We're investigating this to ensure that we can further minimize this sort of thing happening in the future. Thank you so much for bringing this to our attention.
-Liz
Good morning shadyacres,
Since we're investigating what happened in your case, we'd love to get more details to better help us find the root cause. Do you know which URL you visited to type in the address? It might still be in your internet browser history.
Your cooperation, patience, and understanding are much appreciated.
Thanks,
Liz
On December 1st I received this email:
And this notification in my account homepage:
So I did a Google search and clicked this link:
https://www.hughesnet.com/fusion
On December 1, when I put in my address, it gave me two Fusion plan options, so I called a few days later and they told me it wasn't available in my area and now when I go to that page and enter my address it only gives me the regular options, not fusion plans
Perfect, this is very helpful, thank you!
-Liz
