Forum Discussion
HughesNet Gen5
Hughes Successfully Launches High-throughput Satellite
Setting the stage for the next generation of HughesNet Gen5 satellite Internet service
E...
Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
Drewman wrote:Thank you Liz. I called the number you posted today and was again told that uprading to Gen 5 is not an option for me until sometime in April and that I would have to call back then. He wouldn't take my info and wouldn't accept an order, he just told me I had to call back next month.
That's most likely correct. Some areas/beams are rolling out later than others. This applies to new customers and to upgrades.
Also, you may need to wait a bit until they free up some "space" on Jupiter 17, your current satellite. This should happen naturally in a few months by attrition as some customers fall off. Until then HN may have problems providing these higher speeds and plans because of congestion on J17. In any event, you'll need a new HT2000 modem to support the higher plans. Moving to J19 will also require a tech visit.
