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HughesNet Gen5

Freshman

Re: HughesNet Gen5


@GabeU wrote:

@jprodr19

 

I have no doubt that there will eventually be enough people on the Echostar 19 satellite that it will cause a certain level of congestion and speed dips during peak usage periods, but I'm sure it will be a considerable time before that happens, and when it does, I also have a feeling that it won't be quite as impactful as it was getting on the Echostar 17 with Gen4.  The ES19 has over double the capacity of the ES17, too, so that will surely help.  

 

Gen5 is most definitely a step up, that's for sure.  

 

And that Verizon network extender you mentioned...pretty nifty.  

 


One full month connected to Gen 5! I am overall very pleased although I am using my higher speed data allowance at about 10 times the rate I was before, even though we are NOT downloading videos etc.   In spite of that, the performance even after all daytime and nightime high speed data was used up by about day 18 of my month, remained satisfactory with 3mbs download speeds and close to that in upload speeds.  I am also pleased with the coverage of the built in Wifi in the HN Gen 5 modem, as signal reaches to the other end of our home,  unlike the Netgear wifi that I was using with the Gen 4 modem.

 

I did call customer service on my data usage and the very helpful support person was able to tell me all the specific devices that were connected to my HN wifi modem and was able to list them by each of the 3 iPhones, the dell PC, the android device,  the Verizon extender, etc.  He further was able to tell me that one of the iPhones had used over 1GB of data in the last few hours--nothing like having kids home for the Independence Day holiday!.   He also told me that the Verizon (made by Samsung) Range Extender had used about 10GB of data since the modem was last powered on.  (which I think was one month ago when the Gen 5 modem was installed--but maybe we had a blip of a power outage about 3 weeks ago during a storm--at least enough for a couple of my clocks to be flashing 12:00-but don't know if that was enough to repower the HN modem or not.  In spite of this high data usage by the Verizon Range Extender, it is remaining connected, as it allows us to use our cell phones near and within our home, rather than having to drive 7 miles to get cell signal.  Even the throttled back Gen 5  data speeds at the end of the month were still good enough to permit the Verizon Range Extender to work reasonably well--a little bit more garbling compared to earlier in the month--but it so much better than the Gen 4 era, when even when we had our full data allowance the Range Extender was basically useless.

 

It appears that Hughes is still adding features to their wifi modem--I told the customer service person that the ability for me to check on which device was using a disproportionate amount of data would be very useful (so I know which kid to blame-I am not serious--we don't see them enough as they both live a long ways from here and we wish they could come home more often).  If they can then further make  information on apps or web sites, by connected device,  that are the largest data burners I think it would keep a lot of customers from ''blaming'' Hughes rather than understanding that certain social media web sites really use up a lot of data.

 

So I hope HN adds such data monitoring and analysis capabilities for subscribers that log in to to their accounts sooner rather than later.  I think it would really cut back on customer service calls relating to data usage. 

 

 I did end up disconnecting my Directv from the HN wifi, as that seems to use a lot of data even when no 'on demand' movies were watched during the month.  It appears that all of the Guides and Program Search features of Directv which normally download (slowly) from the directv sattelite, switch over to using the Wifi network  for all the updates, when a  wifi connection is present.  I keep my PC network setting set to the Metered position, I have my android set to 'do not auto play video content' such as from news websites, but the Directv box cannot be controlled that way. So I simply reset the Directv Menu Settings to disconnect from the wifi. 

Freshman

Re: HughesNet Gen5

I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370.

 

Thanks!

Distinguished Professor IV

Re: HughesNet Gen5


@PineyRose wrote:

I received a notification that I can upgrade to Gen5. We currently have the 9000 system. We did not upgrade to Gen4. If I upgrade, what equipment do I have to buy, or lease, and is there an installation charge? I tried to find out online but it kept saying there was an error with my zip code, 37370.

 

Thanks!


Not sure about the dish, as I'm not familiar with the 9000 system, so I don't know if it's the same as used with Gen5.  It will most definitely require a new modem, though.  As for whether there are installation or activation charges, your best bet would be to call the number listed on the Hughesnet site to find out what they have to offer and what it will cost.   

   


AMD FX-6100 | Samsung 250GB 840 EVO SSD | Western Digital Blue 500GB HDD | 16GB DDR3-1866 | EVGA Geforce GTX 550ti | Windows 10 Pro 64-bit
Advanced Tutor

Re: HughesNet Gen5

You'll get a new radio and modem, and a repoint to the Gen5 satellite, which is just a couple of degrees west of where your dish is pointed now. The dish and its mount should be OK as is, but the Technician will change out the arm in front to be compatible with the new radio.

 

If you're on SpaceWay now, you're going to love Gen5.

 

Call a local Retailer to place your upgrade order: https://www.hughesnet.com/get-started/how-to-buy/find-dealer Smiley Happy

 

El Dorado Networks |Diamond Springs, CA | eldoradonetworks.com
Freshman

Re: HughesNet Gen5

Thanks! There was a notice in the paper that At&T is bringing wireless Internet to my area by the end of the year that will cover 400,000 homes and businesses in two rural counties that currently have to use Hughes because of the remote locations. I don't know if it will be better or not or how much it will cost. That's the reason we haven't upgraded before now. We don't want to be under contract to Hughes if something good comes along. I need to investigate AT&T more.

 

I'm leaning toward upgrading at Hughes and a poster below replied that I can call a local installer instead of talking to Hughes directly about upgrading. I might do that since I know the local person will speak English. Nobody at Hughes seems to speak understandable English. They might if you are buying something instead of needing tech support but I'm not sure.

Freshman

Re: HughesNet Gen5

Thanks! We are on Spaceway now, I think, and service is slow, slow, slow and uploads take all day. I have to buy more data every couple of months. Last month I had to buy $75 worth because of the huge Microsoft updates. We are NOT happy! AT&T is bringing wireless Internet to two counties where I live that will cover 400,000 homes and businesses that currently are so rural and remote that most are forced to use Hughes. We are trying to decide if upgrading to Gen5 will be better or not. We don't know much about AT&T Wireless. I'll call the number you provided since I will be able to talk to a local person hopefully rather than somebody at Hughes.

Learner

Re: HughesNet Gen5

I'll get usable Gen5 on my Hughes.Net service when pigs fly!! Disgruntled Customer
Highlighted
Moderator

Re: HughesNet Gen5

Hello TallCR,

 

We'd like to help you resolve any concerns you may have, but in order to do so will need a more direct way to work with you. To expedite this, please create a new thread for yourself in the appropriate category and detail what you need assistance with. 

 

Thank you,

Amanda