Forum Discussion

Robp1's avatar
Robp1
Junior
7 years ago

I like my gen5 plan but we were lied to about data usage

We signed up with gen5 with the understanding that after our data was used we would be slowed down to 1-3mbps. This is not true, our highest data speed is under 1mbps and can not do anything. Our phon...
Robp1's avatar
Robp1
Junior
Sorry for the delay in responding. I have completed those steps multiple times. It works for about an hour and then drags out again. When I have called tech support they do tell me there is an issue with the equipment. Even if the Data is refreshed the phone service knocks out on almost every call. What I can say worked better during this last battle of the Modem, was taking every device I could of of the 2.4 ghz network and putting them on the 5 ghz network. The speeds did pick back up for a few hours but then crashed again. My max download speed with full Data is only 10 mbps per your speed test) the unload is always fast.
Aspencade's avatar
Aspencade
New Poster
7 years ago

I was also lied to and I see one generec answer after another.

  • maratsade's avatar
    maratsade
    Distinguished Professor IV
    7 years ago

    If you would like your issues addressed, please start your own topic in the appropriate area, such as Tech Support or myAccount and Billing.  

     

    Aspencade wrote:

    I was also lied to and I see one generec answer after another.