Forum Discussion

Robp1's avatar
Robp1
Junior
7 years ago

I like my gen5 plan but we were lied to about data usage

We signed up with gen5 with the understanding that after our data was used we would be slowed down to 1-3mbps. This is not true, our highest data speed is under 1mbps and can not do anything. Our phon...
Robp1's avatar
Robp1
Junior
Sorry for the delay in responding. I have completed those steps multiple times. It works for about an hour and then drags out again. When I have called tech support they do tell me there is an issue with the equipment. Even if the Data is refreshed the phone service knocks out on almost every call. What I can say worked better during this last battle of the Modem, was taking every device I could of of the 2.4 ghz network and putting them on the 5 ghz network. The speeds did pick back up for a few hours but then crashed again. My max download speed with full Data is only 10 mbps per your speed test) the unload is always fast.
Brooke's avatar
Brooke
Alum
7 years ago

Thanks for getting back to be Rob. After running further diagnostics on your account, I saw you have a marginal alignment with your dish. I went ahead and set you up with a complimentary technician visit to address this. You'll receive a call/text to confirm or reschedule the appointment. 

 

Hope this helps!

-Brooke