Question about future Gen5 service...
Since Gen5 will be offered on Jupiter One with HT1100 modems, will those that are already on the HT1100, when upgrading to Gen5 on that terminal, be locked into a new 2-year contract? Typically cont...
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This is pretty much how I feel with my system right now... feel as tho I am being put in situation to have to upgrade and pay for the new equipment. My HN9000 system has been sluggish and have to restart modem multiple times an hour just to continue browsing! My daily limit is low, but I have gotten used to it and not sure how I'd react to a monthly limit... if I use all my data I know the next day I will have more data to use internet, but if the Gen5 plan speeds after exceeding monthly limit is what they say it shouldn't be bad I guess.... but then there's the Free Zone limits with Gen5 coming from unlimited!! Monthly costs for the Gen5 plan I'd get is the same as im paying now (less for 12 months) unless it's higher for current customers who upgrade..
Being a customer since 2008 should be able to get a free upgrade and not have to pay full price for equipment .... I've supported them a lot in 9 years!
wildcats, to be fair the situation with the Spaceway satellite is a bit different. It is getting a "bit long in the tooth" and may not have much time left especially at peak performance which I doubt it even has now. The older Jupiter 1 satellite should have about 10 more years left and the new Jupiter 2 should have at least 15 years.
I would hope also in your situation you would get some kind of better deal. They really should treat existing customers who have stuck with them well past the contract period differently than new customers with zero track record IMO. It is just good business to build customer loyality.
