Forum Discussion

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

Question about future Gen5 service...

Since Gen5 will be offered on Jupiter One with HT1100 modems, will those that are already on the HT1100, when upgrading to Gen5 on that terminal, be locked into a new 2-year contract?  Typically cont...
Liz's avatar
Liz
Moderator
8 years ago

Hi C0RR0SIVE,

 

Thanks for posting, this is a very good and valid question. I discussed this with Katie this morning and she will send your inquiry up to the higher-ups. Once I have any news to share I'll post back.

 

 

  • Liz's avatar
    Liz
    Moderator
    8 years ago

    OK, this is in upper management's hands right now, we'll see what they have to say. I'll keep you posted.

     

    • kathynaylor's avatar
      kathynaylor
      Sophomore
      8 years ago

      Hi Liz , 

       

      Did you ever get this information from hughesnet?  I like the idea of upgrading, but really don't want to get in a 2 year contract, especially since we are retired, have been HN customers for over 10 years, and may be moving in the near future.  I would love to have more data at a lower cost!  

       

      Thanks,

      Kathy

      • wildcats198308's avatar
        wildcats198308
        Tutor
        8 years ago

        Upgrading to Gen5 requires a new 2 year contract.  I'm not sure if any of the reps would give an exception on contract on not.  You would have to Personal Message one of them or wait till they see this and message you.