Question about future Gen5 service...
Since Gen5 will be offered on Jupiter One with HT1100 modems, will those that are already on the HT1100, when upgrading to Gen5 on that terminal, be locked into a new 2-year contract? Typically cont...
Forum Discussion
Hi C0RR0SIVE,
Thanks for posting, this is a very good and valid question. I discussed this with Katie this morning and she will send your inquiry up to the higher-ups. Once I have any news to share I'll post back.
OK, this is in upper management's hands right now, we'll see what they have to say. I'll keep you posted.
Hi Liz ,
Did you ever get this information from hughesnet? I like the idea of upgrading, but really don't want to get in a 2 year contract, especially since we are retired, have been HN customers for over 10 years, and may be moving in the near future. I would love to have more data at a lower cost!
Thanks,
Kathy
Upgrading to Gen5 requires a new 2 year contract. I'm not sure if any of the reps would give an exception on contract on not. You would have to Personal Message one of them or wait till they see this and message you.
IMO, it's kinda stupid if an HT1100 user upgrades to Gen5 and gets stuck in a contract if they end up staying on the HT1100... Contracts have always been to recover costs associated with adding a customer.
It's about like saying, "Hey, if you want a plan with SmartBrowse, lets throw ya into a renewed contract!" since that was when they had major plan changes. All Gen5 will be here soon is a plan change for Jupiter One users.
Hi Kathy,
Thanks for posting, I did get your PM and replied to it so please check it out.
