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Question about future Gen5 service...

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Sophomore

Re: Question about future Gen5 service...

Hi Liz , 

 

Did you ever get this information from hughesnet?  I like the idea of upgrading, but really don't want to get in a 2 year contract, especially since we are retired, have been HN customers for over 10 years, and may be moving in the near future.  I would love to have more data at a lower cost!  

 

Thanks,

Kathy

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Re: Question about future Gen5 service...

Upgrading to Gen5 requires a new 2 year contract.  I'm not sure if any of the reps would give an exception on contract on not.  You would have to Personal Message one of them or wait till they see this and message you. 

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Associate Professor

Re: Question about future Gen5 service...

IMO, it's kinda stupid if an HT1100 user upgrades to Gen5 and gets stuck in a contract if they end up staying on the HT1100... Contracts have always been to recover costs associated with adding a customer.

It's about like saying, "Hey, if you want a plan with SmartBrowse, lets throw ya into a renewed contract!" since that was when they had major plan changes.  All Gen5 will be here soon is a plan change for Jupiter One users.

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Moderator
Moderator

Re: Question about future Gen5 service...

Hi Kathy, 

 

Thanks for posting, I did get your PM and replied to it so please check it out.

 

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.