Lori, Thank You for the reply.
In response, I feel compelled to say that I am very reluctant to call Customer Care. If you view the posts here in the Community of late you will see numerous comments of users getting conflicting or incorrect information from phone support.
At the root of my comment above:
"Will those plans be relegated to the Penalty Box where performance is so bad that users are forced to a ES17 Gen5 plan?"
My quoted comment could best be translated as ..... "are you going to throw us under the bus?"
A number of years ago I was a HN7000s subscriber. The system while very limited by today's standards did fit my needs. While I understand that systems change and time marches on Hughes did in fact 'grandfather' those plans but with one very important difference. They closed many transponders and consolidated users on the remaining ones.
In my case there was such as drop in signal strength that my service would have been unusable for much of the winter months. Believe, I know the systems and I was bearly above cut-off.
I felt 'tossed under the bus' at that time. It was only through the involvement of the highest levels of the Community that my upgrade was done in a manner that worked for me.
I rather feel another 'under the bus' episode coming at some point.
