Forum Discussion

Loftin Karen's avatar
Loftin Karen
New Member
10 years ago

TERRIBLE COMPANY

What a joke for a company. Service of their equipment is $30. Their customer service cannot understand that where the service address is and the billing address are NOT the same. I have been without internet for 2 months because they cannot get their act together to come to install the upgrade to Gen4. Wish I had gone to another satellite company.
  • BirdDog's avatar
    BirdDog
    Assistant Professor
    10 years ago
    I agree with Bill and the calls should be routed to knowledgeable people right here in the good old US. But, two months? Come on! I would have found a way to get someone to install it if I wanted/needed it a long time before 2 months went by. Sorry but can't help but doubt the truthfulness of the post.
  • Amanda's avatar
    Amanda
    Moderator
    10 years ago
    Hi Loftin,

    We're sorry to hear you have been without service for so long and would like to help you out. I am not able to locate your account but if you can provide me a serial number or a recent case number, I'll do a search right away and see what we can do.

    Thank you
    Amanda