Forum Discussion

Messinapaul123's avatar
Messinapaul123
New Poster
4 years ago

Service is terrible

Two weeks ago I got installation of satellite WiFi due to the fact that we have no cable or phone lines at our property. We are 50 yards from the ocean in So. Cal with a clear line of sight. The only streaming we can actually use is Netflix, no other apps ( Sling, Hulu, Amazon Prime, Peacok, Disney ) are even worth trying to view.  I spoke to techs and everything they checked on their end was showing " good connection " and I got some tips on improving my service but nothing has changed. Please tell me there is hope....

Data Management
Performance
  • MarkJFine's avatar
    MarkJFine
    4 years ago

    It's not a signal problem nor a connection problem. It's a latency problem. Some streaming servers are sensitive to the 500mS+ ping times (much higher during periods of network congestion) making that kind of activity difficult to use. Unfortunately there is nothing that can be done because that lag time is typical for geostationary satellite communication due to distance from the earth and the rate at which radio signals travel.

  • MarkJFine's avatar
    MarkJFine
    Professor
    4 years ago

    It's not a signal problem nor a connection problem. It's a latency problem. Some streaming servers are sensitive to the 500mS+ ping times (much higher during periods of network congestion) making that kind of activity difficult to use. Unfortunately there is nothing that can be done because that lag time is typical for geostationary satellite communication due to distance from the earth and the rate at which radio signals travel.

  • Messinapaul123's avatar
    Messinapaul123
    New Poster
    4 years ago

    Thank you for your advise... makes sense even as frustrating as it is. Looks like gonna be grabbing a good book during peak hours. Lol

    Happy Holidays!!

    • maratsade's avatar
      maratsade
      Distinguished Professor IV
      4 years ago

      Some of us use PlayOn Cloud to record streaming movies and shows in the cloud (doesn't use data). Then we download the files (that uses data, but only once, to download the file), and then we can play the files as many times as we want, without buffering. The downloaded files become yours.   Recording credits are 25 cents each, though they run sales all the time. Currently they're running one where you can buy 450 credits at 11 cents each. 

      • GabeU's avatar
        GabeU
        Distinguished Professor IV
        4 years ago

        I second PlayOn Cloud.  

  • fasthack's avatar
    fasthack
    New Poster
    4 years ago

    Right there with you,, latency is a killer for Hughes. One thing to try is under settings, click on the video data saver (see if it helps). I can't get Amazon Prime. I know how to cheer you up. Goto Fastzer.com, you ARE GONNA LUV IT!