Forum Discussion

bmwr1200rt's avatar
bmwr1200rt
New Member
9 years ago

Technial service calls should always go to an America location with native-American speakers. The modem should have an on-off switch.

Technical service should ALWAYS go to an American location staffed by native American English speakers, not to other countries.  The Hughesnet modem should have an on/off switch.
  • GabeU's avatar
    GabeU
    Distinguished Professor IV
    9 years ago

    I'm sure the Native Americans appreciate your support, but they have other jobs they would have to quit and they would have to move to call center cities.  Also, a question...would the Native American speakers be required to speak English or the native language of their ancestors? 

    Sorry, I couldn't resist.  LOL.    

  • Liz's avatar
    Liz
    Moderator
    9 years ago
    Hi bmwr1200rt,

    Thanks for posting and for sharing your ideas! We'll pass them along to management. Enjoy the weekend!

    -Liz
  • billmiller43's avatar
    billmiller43
    New Member
    9 years ago
    Suggest you get a surge suppressor with a switch. I have computer, printer, modem and router connected to it. One strong surge can cause lots of damage.  BTW, many of the "Representatives" are American. I recently found a college grad that can't write or do math. Said "I only learned how to use a calculator or computer to do that". "Beam me up Scottie, there's no intelligent life down here"!
  • Gwalk900's avatar
    Gwalk900
    Honorary Alumnus
    9 years ago
    The Hughesnet modem should have an on/off switch

    To what end ?

    You can disconnect by simply unplugging the Ethernet cable from the modems LAN port.

    Whenever the modem is powered off it will dump most of the stored diagnostic data that can be very helpful when troubleshooting performance or service issues.