Forum Discussion

lshiflet's avatar
lshiflet
Freshman
8 years ago

Upgrade to Gen 5

I have been trying to upgrade to gen 5 via chat, but I cannot get to the actual "chat" in the contact us section. Every time I click it, I fill out all of the information, then I am told that I will be contacted via email in 24 hours. The last email I received said I could upgrade via chat, not email. Is the chat feature down, or am I doing something wrong? I am having trouble with my phone line, so I cannot do this via phone at the moment. 

Any help is appreciated!

  • MarkJFine's avatar
    MarkJFine
    Professor
    8 years ago

    It's possible that chat is only manned between specific hours of the day.

    Is there a question you need to ask before upgrading? If not, you can probably do it right from the Shop/Upgrade menu above.

    • C0RR0SIVE's avatar
      C0RR0SIVE
      Associate Professor
      8 years ago

      MarkJFine

       

      The Shop/Upgrade if you are on a Gen4 system, still shows Gen4 plans and not the Gen5 plans... At least, it does for me when I log into my Gen4 account.