Forum Discussion

lshiflet's avatar
lshiflet
Freshman
8 years ago

Upgrade to Gen 5

I have been trying to upgrade to gen 5 via chat, but I cannot get to the actual "chat" in the contact us section. Every time I click it, I fill out all of the information, then I am told that I will ...
MarkJFine's avatar
MarkJFine
Professor

It's possible that chat is only manned between specific hours of the day.

Is there a question you need to ask before upgrading? If not, you can probably do it right from the Shop/Upgrade menu above.

C0RR0SIVE's avatar
C0RR0SIVE
Associate Professor
8 years ago

MarkJFine

 

The Shop/Upgrade if you are on a Gen4 system, still shows Gen4 plans and not the Gen5 plans... At least, it does for me when I log into my Gen4 account.

  • MarkJFine's avatar
    MarkJFine
    Professor
    8 years ago

    Whoops.

  • Skimmons's avatar
    Skimmons
    New Poster
    7 years ago

    Me,too.