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SataliteHater
New Poster
6 years ago

Very unhappy customer

I have had this service for about 6months and every month I’m out of data around 6-10 days into the cycle. I was placed on a 30GB plan and all I do is stream and use the internet for my online program...
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I was placed on a 30GB plan and all I do is stream and use the internet for my online program...","body@stringLength":"1548","rawBody":"I have had this service for about 6months and every month I’m out of data around 6-10 days into the cycle. I was placed on a 30GB plan and all I do is stream and use the internet for my online program. I have never had this issue with other companies. HughesNet k my wants to take my money and has no regard for how I feel about paying $90/mo for service that I only can utilize for at max 10 days out of the month. I leave home at 6:30 am and return after 6:30 pm. I have two smartphones, a smart tv and two roku devices. Every time I call I’m on the phone e at minimum 2 hours with no resolve. HughesNet wants me to lay a cancellation fee when I was misled and placed on a 2 yr contract and a 30 GB plan that doesn’t fit the needs of my household. This is crap! I am super upset and vow to discredit this company if it’s the last thing I do. This is ridiculous to take my money every month, faithfully, and then not have a little common sense to at-least empathize with my dilemma. I have had my service cancelled and then been charged a cancellation fee of $400 and I’ve been hung up on. These customer service ppl are rude and just read their script. The language barrier is real and makes customers upset. I hate this service and plans. I won’t out but do not want to pay a cancellation fee. I don’t feel as if that’s fair to me. I need answers. I need help. Not too mention I have been told to turn the resolution down on my devices and to contact the manufacturer of my tv as if this is their fault. Now the system won’t let me post this....","kudosSumWeight":2,"postTime":"2019-10-31T00:41:02.770-04:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wx","node":{"__typename":"Tag","id":"tag:HughesNet HATER","text":"HughesNet HATER","time":"2019-10-31T00:41:02.770-04:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjQuMTF8Mi4xfG98MTB8X05WX3wy","node":{"__typename":"Tag","id":"tag:Plans","text":"Plans","time":"2017-03-08T21:11:26.527-05:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:116015_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":15088},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[],"body":"I have had this service for about 6months and every month I’m out of data around 6-10 days into the cycle. I was placed on a 30GB plan and all I do is stream and use the internet for my online program. I have never had this issue with other companies. HughesNet k my wants to take my money and has no regard for how I feel about paying $90/mo for service that I only can utilize for at max 10 days out of the month. I leave home at 6:30 am and return after 6:30 pm. I have two smartphones, a smart tv and two roku devices. Every time I call I’m on the phone e at minimum 2 hours with no resolve. HughesNet wants me to lay a cancellation fee when I was misled and placed on a 2 yr contract and a 30 GB plan that doesn’t fit the needs of my household. This is crap! I am super upset and vow to discredit this company if it’s the last thing I do. This is ridiculous to take my money every month, faithfully, and then not have a little common sense to at-least empathize with my dilemma. I have had my service cancelled and then been charged a cancellation fee of $400 and I’ve been hung up on. These customer service ppl are rude and just read their script. The language barrier is real and makes customers upset. I hate this service and plans. I won’t out but do not want to pay a cancellation fee. I don’t feel as if that’s fair to me. I need answers. I need help. Not too mention I have been told to turn the resolution down on my devices and to contact the manufacturer of my tv as if this is their fault. Now the system won’t let me post this...."},"Conversation:conversation:116015":{"__typename":"Conversation","id":"conversation:116015","solved":false,"topic":{"__ref":"ForumTopicMessage:message:116015"},"lastPostingActivityTime":"2020-01-11T16:07:12.609-05:00","lastPostTime":"2020-01-11T16:07:12.609-05:00","unreadReplyCount":8,"isSubscribed":false},"ModerationData:moderation_data:116015":{"__typename":"ModerationData","id":"moderation_data:116015","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:116015_1":{"__typename":"Revision","id":"revision:116015_1","lastEditTime":"2019-10-31T00:41:02.770-04:00"},"ForumReplyMessage:message:116047":{"__typename":"ForumReplyMessage","id":"message:116047","conversation":{"__ref":"Conversation:conversation:116015"},"author":{"__ref":"User:user:21490"},"revisionNum":1,"uid":116047,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"subject":"Re: Very unhappy customer","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116047"},"parent":{"__ref":"ForumReplyMessage:message:116046"},"body":"

\"Probably, but where the OP said that they wanted out, but didn't want to pay the ETF, I thought it possible that they cancelled the cancellation.  Who knows?\"

 

Only the Shadow knows. ;)

","body@stringLength":"242","rawBody":"

\"Probably, but where the OP said that they wanted out, but didn't want to pay the ETF, I thought it possible that they cancelled the cancellation.  Who knows?\"

 

Only the Shadow knows. ;)

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SataliteHater 

 

You have the option of using PlayOn Cloud for your streaming so that you can use your Bonus Bytes instead of burning through your regular plan data.  You can schedule the files to download during that time.  PlayOn Cloud takes your streamed items and records them on a cloud based DVR, then converts them to mp4 files, which you then download, either manually, automatically or by scheduling, as previously mentioned.  This wouldn't be using your Roku device, though.  

 

\"Every time I call I’m on the phone e at minimum 2 hours with no resolve.\" - Why keep calling them when you already know what the problem is, as in exhausting your data in \"6-10 days\"?  

 

It's unfortunate that it's now been six months, as during the first three months or so you can request a review of the sales call in order to determine whether appropriate expectations were set by the sales representatives.  Three months being the amount of time they save the recordings of the sales calls.  

 

At this point, about the only options you have are to either learn to live within the data limits of the system or cancel the service and pay the ETF.  You most likely have the option of upgrading to the 50GB plan, which wouldn't extend your contract as long as it's just upgrading to the larger plan on the same service (Gen5), though with your current usage habits that still won't get your through the entire month.

","body@stringLength":"1843","rawBody":"

 

 

You have the option of using PlayOn Cloud for your streaming so that you can use your Bonus Bytes instead of burning through your regular plan data.  You can schedule the files to download during that time.  PlayOn Cloud takes your streamed items and records them on a cloud based DVR, then converts them to mp4 files, which you then download, either manually, automatically or by scheduling, as previously mentioned.  This wouldn't be using your Roku device, though.  

 

\"Every time I call I’m on the phone e at minimum 2 hours with no resolve.\" - Why keep calling them when you already know what the problem is, as in exhausting your data in \"6-10 days\"?  

 

It's unfortunate that it's now been six months, as during the first three months or so you can request a review of the sales call in order to determine whether appropriate expectations were set by the sales representatives.  Three months being the amount of time they save the recordings of the sales calls.  

 

At this point, about the only options you have are to either learn to live within the data limits of the system or cancel the service and pay the ETF.  You most likely have the option of upgrading to the 50GB plan, which wouldn't extend your contract as long as it's just upgrading to the larger plan on the same service (Gen5), though with your current usage habits that still won't get your through the entire month.

","author":{"__ref":"User:user:29869"},"isEscalated":null,"parent":{"__ref":"ForumTopicMessage:message:116015"}},"ForumReplyMessage:message:116044":{"__typename":"ForumReplyMessage","id":"message:116044","revisionNum":1,"uid":116044,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:ProductsandPlans"},"conversation":{"__ref":"Conversation:conversation:116015"},"subject":"Re: Very unhappy customer","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:116044"},"body":"

Seems the OP may already have cancelled:

 

I have had my service cancelled and then been charged a cancellation fee of $400 

 

Not 100% sure, since the rant is so disjointed.

","body@stringLength":"229","rawBody":"

Seems the OP may already have cancelled:

 

I have had my service cancelled and then been charged a cancellation fee of $400 

 

Not 100% sure, since the rant is so disjointed.

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maratsade wrote:

Seems the OP may already have cancelled:

 

I have had my service cancelled and then been charged a cancellation fee of $400 

 

Not 100% sure, since the rant is so disjointed.


Probably, but where the OP said that they wanted out, but didn't want to pay the ETF, I thought it possible that they cancelled the cancellation.  Who knows?

","body@stringLength":"651","rawBody":"

 wrote:

Seems the OP may already have cancelled:

 

I have had my service cancelled and then been charged a cancellation fee of $400 

 

Not 100% sure, since the rant is so disjointed.


Probably, but where the OP said that they wanted out, but didn't want to pay the ETF, I thought it possible that they cancelled the cancellation.  Who knows?

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