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Why in rual areas it cost more for less?

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Why in rual areas it cost more for less?

My service is up on Gen4 next month and I live in a rual area why is it that I can get 20gb for $100 plus but go 50 miles down the road and the plans change to 50gb monthly for $90 and when I talked with excede they can set me up with 150gb for $69.99 a month.

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14 REPLIES
Teaching Assistant

Re: Why in rual areas it cost more for less?

Hi jimbos23, there are many factors that set the two residential satellite Internet pricing plans. Things like population density, number of people already subscribed in the area, capability of the available beam and gateway, plus many other factors.

 

To be honest, if the competition has a better deal I would switch, but I would also research heavily on their community site to be sure you aren't being led into the "grass is always greener" place.

 

If you can truly get full speed 150 GB for $70 versus $100 for 20 GB then a no brainer IMO. Better research carefully though.

Assistant Professor

Re: Why in rual areas it cost more for less?

I would be cautious... Exede has been bleeding customers since Hughesnet launched Gen5 and hasn't been able to get their satellite online fast enough for some.  They are heavily advertising that service plan to most all of their potential customer base to keep customers.

That aside, Hughesnet offers a 50GB service plan to everyone now from my understanding.

Assistant Professor

Re: Why in rual areas it cost more for less?


Jimbos23 wrote:

My service is up on Gen4 next month and I live in a rual area why is it that I can get 20gb for $100 plus but go 50 miles down the road and the plans change to 50gb monthly for $90 and when I talked with excede they can set me up with 150gb for $69.99 a month.


Is this when upgrading to Gen5?  Have you checked the prices for doing so?  

 

As others have suggested, you shoud browse the Exede support community prior to switching, if that's what you decide to do.  


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TG2
Sophomore

Re: Why in rual areas it cost more for less?

Honestly jimbo,

  Because they can charge what they want. When you have nothing it's supply and demand, nothing more. I pay 74.89 for the 20 gig plan. But I only get 10gig in the daytime hours and 10gb bonus( from 2am to 6am). Yes exactly! Rip off! But it's no bid deal. We now have UNLIMITED Exede in our area for $150 per month. Yes it's double the price, but unlimited is worth it. In my area, there have been several going to Excede. The speeds are slighly slower, but with unlimited, who cares. Just buffer your movie and watch it.  I'll be switching soon, unless Hughesnet goes unlimited for a good price, because I feel I'm getting taken advantage of by Hughesnet. And seriously people, 20GB is NOTHING in today's world of technology. The plans should be a lot higher. Just my .02

Teaching Assistant

Re: Why in rual areas it cost more for less?


TG2 wrote:

Honestly jimbo,

  Because they can charge what they want. When you have nothing it's supply and demand, nothing more. I pay 74.89 for the 20 gig plan. But I only get 10gig in the daytime hours and 10gb bonus( from 2am to 6am). Yes exactly! Rip off! But it's no bid deal. We now have UNLIMITED Exede in our area for $150 per month. Yes it's double the price, but unlimited is worth it. In my area, there have been several going to Excede. The speeds are slighly slower, but with unlimited, who cares. Just buffer your movie and watch it.  I'll be switching soon, unless Hughesnet goes unlimited for a good price, because I feel I'm getting taken advantage of by Hughesnet. And seriously people, 20GB is NOTHING in today's world of technology. The plans should be a lot higher. Just my .02


And the fine print: On Unlimited service plans, after 150GB of data usage, we may prioritize your data behind other customers during network congestion.

 

Will admit 150GB is a lot on satellite but even that is "up to" speed. Interested in what real world speed actually is on all the beams. Especially during prime time.

 

HughesNet is also basically "unlimited" if they used that marketing term since they don't cut users off after allowance is exceeded, they just throtlle the speed down. The same as Exede is doing.

TG2
Sophomore

Re: Why in rual areas it cost more for less?

Hello BirdDog,

  Yes I did read the fine print. Here is the actual writing, 

How much data usage is included in my unlimited data plan?

On an unlimited data plan, there are no limits to how much data you can use during your monthly billing cycle. However, if you use more than 150 GB of data and the network is congested, ViaSat may prioritize your data behind other customers.

Will my internet service be slower after I’ve used 150 GB of data?

When the network is not busy, nothing will happen to your service speeds. When the network is busy, ViaSat may prioritize your data behind other customers, which will result in slower speeds. Web pages and videos may respond and load more slowly than during periods of non-congestion.

 

But I'm wondering if the term "prioritizing" is a serious throttle down like I get with HN. When I go past my limit, I can barely pay bills online. It's really slow. I'm talking below crawling slow. And "May" can mean every once in a while or a lot. With today's pic and vid heavy laden pages, It's basically useless once your limit is up. It is what it is, and I understand that. Just bummed out that it's that way. I do have a neighbor that just switched to Excede, he went past his 12GB limit the first week. But he did say he was still able to watch a netflix movie, after buffer time of course, which is odd to me. That would never happen with my current HN setup. So I'm going to do some basic speed tests on his connection and some general surfing just to see and prove him right or wrong. 

   Currently have some issues I'm going to post in the Tech section. But my biggest complaint is the amount of data for the dollar. I can't even download a patch for a new PS4 game. One game alone has a 17.5GB patch. There goes all my monthly data. I'm thinking the powers that be should really reconsider repricing to an updated size vs dollar. I actually do not mind a slightly slower speed if I have the data to use. Which is more important in the long run. But still hoping HN will consider an unlimited plan. If they don't, they will bleed a lot of customers in the near future. 50GB plans in today's internet and computing world, is almost useless. Unless you just check email or go to twitter/facebook. 

Teaching Assistant

Re: Why in rual areas it cost more for less?

@TG2, Just gets back to semantics to me, we look at it differently. HughesNet could change all their plans to "unlimited" tomorrow with the caveat they will "prioritize" once the plan amount is surpassed. I honestly don't see the difference.

 

I can stream Netflix and other video sites even when my speed is around 1.5 mbps so I don't have an issue. Large file downloads, I schedule them for Bonus time or do them during the day when I can. I'm Gen 4 Ultra plan so basically a 100 GB plan for $90. Sure not about to jump ship when no idea how that 150 GB "unlimited" plan actually performs.

 

Still feel they are playing a marketing game with the 150 GB "unlimited up to speed" thing then adding the "prioritizing" part after the 150 GB.

 

PS: Even cable internet "unlimited" has a throttle after a certain point for residential accounts, usually around 200-250 GB. Otherwise, everybody and their brother would be hosting servers from their home for Amazon, Ebay, Facebook, Twitter.......etc.

TG2
Sophomore

Re: Why in rual areas it cost more for less?

 I'm Gen 4 Ultra plan so basically a 100 GB plan for $90.

 

WTH!! I'm getting screwed to put it bluntly. I can't even get that plan. I pay $74.89 for 20GB. 10 day time and 10 bonus(2-8am). Well I'm going to bring this up in a customer service call. If they can offer me that plan or something close, I'll consider staying. If not, CYA! Wow when we all get together and complare plans, a person can really see when they are getting the GB shaft. It's really sad, but it's business. And that's how it goes. It's not about customer service in the end, it's about home much cash they can get from a customer. 

  But I can see your point. You're better off staying put. But for me, it would be a huge upgrade. I'll pay for it, but it will be an upgrade for sure. 

Teaching Assistant

Re: Why in rual areas it cost more for less?


TG2 wrote:

 I'm Gen 4 Ultra plan so basically a 100 GB plan for $90.

 

WTH!! I'm getting screwed to put it bluntly. I can't even get that plan. I pay $74.89 for 20GB. 10 day time and 10 bonus(2-8am). Well I'm going to bring this up in a customer service call. If they can offer me that plan or something close, I'll consider staying. If not, CYA! Wow when we all get together and complare plans, a person can really see when they are getting the GB shaft. It's really sad, but it's business. And that's how it goes. It's not about customer service in the end, it's about home much cash they can get from a customer. 

  But I can see your point. You're better off staying put. But for me, it would be a huge upgrade. I'll pay for it, but it will be an upgrade for sure. 


You're not getting the shaft but it is based on beam/gateway loading. Is why you have to enter zip code when ordering, different areas have different pricing. The burbs of New York will certainly have different plan pricing than Montana or Idaho.

 

I, and some others, were simply in the right place at the right time a few years back to get the Ultra plan. It is no longer available, along with Gen 4 plans entirely. Things do change.

 

Wasn't trying to rub your nose in it. Only saying that Exede "unlimited" plan doesn't look so rosy to me. Plus I generally get good speed. For me that is mostly anything 3+ Mbps as not a gamer and files still download reasonably fast unless in the GB size.

 

Watched Netflix show just a bit ago even though Testmy.net reported 1.8 Mbps. Granted a family with a bunch of kids trying to do things at the same time will not have a good experience with such speed.

 

Multiple devices connected at the same time doing data intensive things will certainly degrade the experience for everyone. This is even true for a good cable Internet connection.

 

PS: Did a couple tests before posting this and speeds were 17.5 Mbps and 24.7 Mbps only a minute apart. Quite an increase from the 1.8 when watching Netflix. Satellite internet speed can change quickly based on loading. How it is, limited satellite and gateway throughput, speed depends on number of users and what they are doing at any point in time.