No worries. I know you're NOT rubbing it in my face. I just feel data raped. I know they change plans and such, but overall for what I pay, I'm getting a bad deal. As for the Excede speeds, my neighbor can stream netflix with no issue until his 12GB was used up. Then he said he just had to buffer the movie a bit, and was good to go. With my setup, I couldn't even buffer a netflix movie when my data was used up. It's that slow. But I'm optimistic HN will work with me on getting a better plan. If not, it's no big deal. I now have other options I can use.
Do you not have the option of upgrading to Gen5 and getting a larger plan for less money?
Thanks for responding and Yes I can get gen5. But after reading some of the tech issues with Gen5 beams and slow speeds at night, I would need a guarantee in writing to protect my investment against faulty speed claims. But to be honest, here's my thinking. As posted below my cost per GB is pathetic. I don't want to renew for two years NOT knowing what the future holds for technology in my area, unless I have no choice. So I'm thinking since I've been a customer since 2012, it would be a good faith gesture to offer me the same price of gen5 data amounts for my current setup. Which is way better than I currently have. Bascially I'm paying $75 bucks for a 10GB plan with a 10GB bonus from 2-8am. The new plan closest to me would be the 30GB plan that has a 50GB bonus plan. See what I'm saying? The data is available in my area, I just didn't get the "Good Deal" of the hour. But like I said, I understand it's business, money, Etc. That's why I'm thankful I now have another choice. I can probably make the 30GB plan work, but I'm more interested in the 50GB plan. Game patches for the PS4, and Steam downloads can sometimes be large. I don't game "live" per say, because of the ping delay. But I should be able to at least download a game patch without using ALL my data. So my final thought is, I call up customer service and ask to pay the $99.99 per month for the 50GB plan and keep my Gen4. Hughesnet doesn't incure the cost of sending someone out to put a new dish and setup in my home, and I get the data I'd like to have at the gen4 speeds.
Now the deal breaker would be guaranteed speeds. I know they say up to a certain speed. But there should be a guaranteed min speed so that customer aren't getting ripped off. It's a contract right? It shouldn't be one sided. It needs to be fair. If I'm paying for advertised speeds, let's not play word games and provide me what I pay for.
They definitely aren't going to give any guarantee about speed, as there is no way they can guarantee something like that. There are too many things that can happen to affect speed, both expected and unexpected.
I also highly doubt they are going to raise your Gen4 data to the equivalent Gen5 amount for price you are paying, and for two reasons. One, they are no longer offering Gen4 plans, so I don't even know that you can upgrade a Gen4 plan anymore. And two, money. Pretty much the only way to get what you want with HughesNet is to upgrade to Gen5, like everyone else who wanted more data for the money.
So, in the end, you most likely have two options... upgrade or switch. Well, actually three, as you can always keep what you have.
I see your point. If that's the case, then I'll switch. Excede is the better deal, and in this area, their speeds are more reliable than hughesnet. I understand there are unexpected issues that arise. But when you advertise a speed, it should be somewhat close to that speed on a continuous basis. If not, you should be able to annul the contract. Maybe I'm a little old fashion to think I should get what I pay for. Either way, I'll still contact customer support and at least ask. You never know what can happen. To give more data for an extra cost is an extremely simple process. The only road block, is the human on the other end of the phone. Thanks for the advice though. It was clear thinking for sure.
When we ask for a better service they keep telling us it is not available.
so we are stuck with what they offered us at 25 BUT
every day it fluctuates so much it drives us CRAZY.
We were on the phone for over an hour trying to keep it from buffering...
When tested we only had 6.8
IT HAS BEEN LIKE THIS for WAY TOO LONG!
Disgusted with the amount of money we pay each month for high blood pressure & anxiety!