Forum Discussion

ArchMDD's avatar
ArchMDD
Freshman
6 years ago
Solved

A strange case.

Hello, I'm new to this satellite internet thing but from what I have read this system works well for email, web browsing and even some video viewing. First, I have a primary internet service provider ...
  • Liz's avatar
    Liz
    6 years ago

    Good morning ArchMDD,

     

    Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.

     

    I'll keep you updated if I have any other news on this dispatch.

     

    -Liz

  • ArchMDD's avatar
    ArchMDD
    6 years ago

    Hello, as a last post I'd like to share what we found.  I resetted my entire Network on both my PC and phones.  I deleted Crossfire DNS from both the IPV4 and 6.  I left both of the settings to be decided by provider.  Configuring the router of my primary internet service I chose Crossfire DNS.  Configuring Hughes Net router for Googles DNS.  The DNS are on the routers, not on my PC settings.  This solved the problem.  Thanks! I really, really wanted this service to work. I'm glad.

Liz's avatar
Liz
Moderator
6 years ago

Hi ArchMDD,

 

I see it's your first post here, so welcome to the community! Thank you for reaching out to us. I'd like to look into this, please private message me your SAN (account number) or the associated phone number.

 

Thanks,

Liz