Forum Discussion

ArchMDD's avatar
ArchMDD
Freshman
5 years ago

A strange case.

Hello, I'm new to this satellite internet thing but from what I have read this system works well for email, web browsing and even some video viewing. First, I have a primary internet service provider ...
  • Liz's avatar
    Liz
    5 years ago

    Good morning ArchMDD,

     

    Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.

     

    I'll keep you updated if I have any other news on this dispatch.

     

    -Liz

  • ArchMDD's avatar
    ArchMDD
    5 years ago

    Hello, as a last post I'd like to share what we found.  I resetted my entire Network on both my PC and phones.  I deleted Crossfire DNS from both the IPV4 and 6.  I left both of the settings to be decided by provider.  Configuring the router of my primary internet service I chose Crossfire DNS.  Configuring Hughes Net router for Googles DNS.  The DNS are on the routers, not on my PC settings.  This solved the problem.  Thanks! I really, really wanted this service to work. I'm glad.

ArchMDD's avatar
ArchMDD
Freshman
Don't know if this is normal, but the LNB connection ( the little pointy thing on the dish) is giving off a lot of sparks.
GabeU's avatar
GabeU
Distinguished Professor IV
5 years ago
ArchMDD wrote:
Don't know if this is normal, but the LNB connection ( the little pointy thing on the dish) is giving off a lot of sparks.

In that case I would leave the modem unplugged until instructed otherwise.  

 

The reps here should be back on Tuesday.