Good morning ArchMDD,
Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.
I'll keep you updated if I have any other news on this dispatch.
That's good to hear, thank you!
Hello, as a last post I'd like to share what we found. I resetted my entire Network on both my PC and phones. I deleted Crossfire DNS from both the IPV4 and 6. I left both of the settings to be decided by provider. Configuring the router of my primary internet service I chose Crossfire DNS. Configuring Hughes Net router for Googles DNS. The DNS are on the routers, not on my PC settings. This solved the problem. Thanks! I really, really wanted this service to work. I'm glad.
Awesome update, ArchMDD! Thank you for sharing how you resolved your concern! Glad you've got it working now!