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A strange case.

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Moderator
Moderator

Re: A strange case.

Good morning ArchMDD,

 

Thank you for this update. We're working on expediting a tech visit to address the sparking. In the meantime, please unplug the modem's power cable from its power brick to be safe.

 

I'll keep you updated if I have any other news on this dispatch.

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: A strange case.

Alright. I rechecked the connections on the roof this weekend, they seemed fine and dry. Even the ground. A technician will come today. Thanks very much, hope I can be a part of this great system.
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Moderator
Moderator

Re: A strange case.

That's good to hear, thank you!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.

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Freshman

Re: A strange case.

Hello, as a last post I'd like to share what we found.  I resetted my entire Network on both my PC and phones.  I deleted Crossfire DNS from both the IPV4 and 6.  I left both of the settings to be decided by provider.  Configuring the router of my primary internet service I chose Crossfire DNS.  Configuring Hughes Net router for Googles DNS.  The DNS are on the routers, not on my PC settings.  This solved the problem.  Thanks! I really, really wanted this service to work. I'm glad.

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Highlighted
Moderator
Moderator

Re: A strange case.

Awesome update, ArchMDD! Thank you for sharing how you resolved your concern! Glad you've got it working now!

 

-Liz

If you have a tech or billing question and need help, please start a new thread in the appropriate board. Unsolicited Private Messages may not get replies.