Box
Over the past several weeks our internet keeps going out. When it does only the bottom and top light on the box are lit up. I can’t find our SAN number. How can I get this resolved.
Forum Discussion
Bhoelzel,
Thank you for providing me that info. I was able to locate the account. After running remote diagnostics, it appears the equipment is fully operational, however, the account is in FAP (Fair Access Policy) state due to exceeding the monthly data limit. I also see that you have an external router plugged into the Hughesnet modem router. I recommend trying to access the internet service without your external router to test connection. If it works, then your external router needs to be power cycled and reset by unplugging and plugging it back in. Let me know if things work after this. -Damian
