Connection drops intermittently

[lcregger]

For the last two months, I have been experiencing dropped connections on my Gen 5 system.  These routinely occur during the daytime:

a) after 6 a.m.

b) occur about every 5-7 minutes

c) only last about a minute or less.  

d) rebooting the modem has NO effect. 

While it is a nuisance while working on the internet, it makes my telephone next to useless.  Once the sat connection is dropped, the phone goes dead interupting any conversations in progress.

Any ideas to correct this would be greatly appreciated!!

[Liz · Accepted solution]

Hi lcregger,

Thank you for your patience while the engineers investigated your case. They would like to get a hold of your modem and ATA for debugging, as they aren't able to reproduce the same issue on their lab equipment. I will have replacement equipment shipped at no cost to you, but I will also email you special return labels so that our engineers get your equipment.

Your cooperation, patience, and understanding are much appreciated.