Forum Discussion

dbnovak's avatar
dbnovak
Freshman
8 years ago

HughesNet Voice Web Self-Care Administration

Unable to manage my HughesNet Voice service since I've had Voice service. Able to login to hcwsc.bigrivertelephone etc... no problem. Had no problem porting phone number. Receive this error message: ...
  • Amanda's avatar
    Amanda
    8 years ago

    Good morning,

     

    I have not received an e-mail with what was done with your account, but this morning I logged in and everything appears to be working normally. Last Friday I was able to reproduce what you were seeing. Can you give it a go and let me know what happens?

     

    Thank you

    Amanda

dbnovak's avatar
dbnovak
Freshman

Hi Amanda,

 

Just cleared cache and cookies - had the same error message (Something has gone wrong, please try again) and the link to Call Records still go to a blank page except for a Welcome message...additionally I've tried Microsoft Edge and FireFox browsers with same results. Also wanted to mention the strange message on the Port My Number page saying  This account already has a pending port request with a scheduled date of: 6/27/2016.

 

Thanks, Amanda!

 

 

Amanda's avatar
Amanda
Moderator
8 years ago

Great, thanks for getting back so fast. I let our Voice team know. The Port My Number page which says you still have a pending request is normal behavior, per the same team. They are currently looking into the error message right now. If I have any updates before the end of the day I will let you know!

 

~Amanda