Forum Discussion
I cannot RECEIVE INCOMING Phone calls??
I cannot receive any incoming phone calls.The last time I had an incoming phone call was on 05/11/2020 - I have a dail tone and CAN make phone calls out.I searched the community board on my subject a...
Hi Sharon, no, no need to do that, I'll just send you another ATA which will come with a new LAN cable. You won't have to return the old ATA either.
-Liz
Hi Sharon,
Can you please check if you have a dial tone now?
-Liz
You're welcome! The new ATA should arrive soon, please let me know how it works out for you.
-Liz
Hello Liz, The new ATA was delivered today it is a MTA8328 - I followed all instalation instructions and all lights except the phone symbol are lit.I have no dial tone and only a busy signal and now cannot dial out on the phone.Do I need to register it or activate it or something?? Thanks,Sharon
Thank you for the setup time! I've included that in my escalation. I'll keep you posted.
-Liz
sharonmoses wrote:This MAC Address for LANDoes NOT Match this one?
Though I'm not very versed in networking, I believe the MAC address in the first pic is for the device and in the second pic for the modem itself, so they wouldn't match.
Thanks GabeU,
I'm just trying to figure out whats going on and hoping Liz gives me some sort of update soon.It just makes no sense to me that I was sent a brand new ATA with all new hook ups and my LAN line is still not lighting nor operating at all :(
Hi Sharon,
Thank you for your patience while your case was escalated. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.
Thanks,
Liz
Hi Sharon,
Can you please check if you have a dial tone now?
-Liz
Yes Liz everything is up and running A-OK .Thank You for everything you have done to restore our families phone service.You have gone above and beyond.Many Thanks,I wish you a Blessed weekend and want you to know that I will have a great weekend, because I can once again to connect to my loved ones.Kudo's <3
Hi Sharon,
The ATA may needs time to finish activating. I'm also checking with our engineers to ensure everything on our side is OK as well, I'll let you know.
-Liz
Thank you and I've had it set up since 3:15 EST and it is 3:46 EST here now.
Any updates Liz ?
This MAC Address for LANDoes NOT Match this one?
You're very welcome.
The issue you're having is definitely a head scratcher, that's for sure. I have no doubt that Liz and/or the engineers, or a tech if it comes to that, will be able to get your phone back to working as it should. That doesn't do you any good right now, of course, but hang in there. :)
Good morning Sharon,
Aw, I'm happy to see it's back up and running for you. Thank you for this nice update, my pleasure to assist you! If you have any other concerns, please don't hesitate to drop by the community again. Have a great rest of your week!
-Liz
