I cannot RECEIVE INCOMING Phone calls??

[sharonmoses]

Thank you and I've had it set up since 3:15 EST and it is 3:46 EST here now.

[Liz]

Thank you for the setup time! I've included that in my escalation. I'll keep you posted.

-Liz

[sharonmoses]

Any updates Liz ?

[sharonmoses]

This MAC Address for LANDoes NOT Match this one?

[GabeU]

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@sharonmoses wrote:

This MAC Address for LANDoes NOT Match this one?

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Though I'm not very versed in networking, I believe the MAC address in the first pic is for the device and in the second pic for the modem itself, so they wouldn't match.

[sharonmoses]

Thanks GabeU,

 I'm just trying to figure out whats going on and hoping Liz gives me some sort of update soon.It just makes no sense to me that I was sent a brand new ATA with all new hook ups and my LAN line is still not lighting nor operating at all

[GabeU]

@sharonmoses 

You're very welcome.  

The issue you're having is definitely a head scratcher, that's for sure.  I have no doubt that Liz and/or the engineers, or a tech if it comes to that, will be able to get your phone back to working as it should.  That doesn't do you any good right now, of course, but hang in there. 

[Liz]

Hi Sharon,

Thank you for your patience while your case was escalated. Please check your private messages (PM) in the top right corner of the community page as I've sent you a PM to further address your concerns.

Thanks,

Liz

[Liz · Accepted solution]

Hi Sharon,

Can you please check if you have a dial tone now?

-Liz

[sharonmoses]

Yes Liz everything is up and running A-OK .Thank You for everything you have done to restore our families phone service.You have gone above and beyond.Many Thanks,I wish you a Blessed weekend and want you to know that I will have a great weekend, because I can once again to connect to my loved ones.Kudo's <3