sharleen and maratsade,
Thank you for your patience! I was able to get clarification on the concerns that you have raised.
- When you move with your Gen5 service, there is a 12-month commitment with no additional $299 fee.
- When you move with Gen4 service, you are required to upgrade to Gen5 and begin a new 24-month commitment.
I hope this clarifies the issue. We’ll make sure the online information is updated accordingly.
-Jay
