Forum Discussion
New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
https://testmy.net/quickstats/macsociety
TJ
Been on the phone with "tech support". They claimed they will "call me back" within 1-3 business days! Reading this thread, I suspect they do not have a fix. Also been on the phone with acct mngmt, they claim there is no way to get my $430 payment back and will be charged an add'l $400 for cancelling 'service' I never received. If they took my money, knowing they could not provide the service, it would be called FRAUD!! I am still open to someone with a brain calling me that they have a fix, but in the meantime, I have had to go back to my Century Link DSL, which I was soooooo looking forward to cancelling.
It's in the contract that speeds aren't guaranteed and that cancelation before 2 years is up results in an ETF.
A "contract" is contingent upon something of value being exchanged. I have been delivered nothing of "value" to date.
If you want out of your contract try handling it like a court case.
1 File a case. (Start a new thread.)
2 Prove your case. ( Do all the troubleshooting you need to prove your service does not work.)
After you have done what is asked of you there MAY be a compromise. If not you will know you have done all you could to resolve the issue.
Edit: IMO this is the best way to handle most issues.
Nothing really counts unless you send a written "Notice of Dispute" to HughesNet Customer Service at 11717 Exploration Lane, Germantown, MD 20876. Hope this helps any interested in refunds.
A contract is a legally binding, enforceable agreement between parties. Have you read the contract between you and Hughesnet?
Start your own thread and detail the problems you perceve your network set up has, and provide the requred tests. You can also break the contract for a fee.
