New Gen 5 owner in Northern California (slow as molasses)
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...
I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.
If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.
Yeh, still seems to be a hiccup later evening for me. I sense a slow-down around 7PM PST and lasts 2 to maybe 3 hours. Rebooting the modem sometimes helps but not always. I had been in 30Mbps all day and then around 7PM noticed the slowdown. 6Mbps... then a 2Mbps. Had work to get done so did a hard reboot and went to 8Mbps.
This AM speeds are fast. 40+ Mbps which is nice. But 7PM to 10PMish seems slow at nights where reboots may or may not help.
I did noticed I am on this gateway now....
IP Gateway Association State
Associated (Data IPGW - J2GIL055HNSIGW0101)
Think I saw someone post that this is a poor gateway? Unsure if that is the case. Anyway...
Our engineers are currently testing new code to roll out on beam 55. No ETA yet on when it will be ready, but once we have any news, I'll let you know.
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molasses)","id":"message:84172","revisionNum":1,"repliesCount":296,"author":{"__ref":"User:user:47070"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:TechSupport"},"conversation":{"__ref":"Conversation:conversation:84172"},"readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:84172"},"body@stripHtml({\"truncateLength\":200})":" Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will esca...","body@stringLength":"1144","rawBody":"
Hi, new Gen 5 owner in Northern Calfornia, near Sacramento up in the foothills. Service installed yesterday. Slow very slow speeds. Called tech support at Hughes today and they said they will escalate the call to engineering which means another 2 to 3 business days before I get help.
Kind of stinks since it was just installed yesterday.
Anyway, last speed test I ran was 1.1Mbps down. Sheesh.
Went through over an hour call with Hughes today running tests and such just to prove I am getting slow speeds. Then told have to wait until next week to get it looked at.
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I'm sorry- I can't do a lot of research because my internet is TOO SLOW!
","body@stringLength":"79","rawBody":"
I'm sorry- I can't do a lot of research because my internet is TOO SLOW!
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I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.
If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.
You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.
Hughesnet isn't, and never has been, rated as such. You might want to improve your research.
","body@stringLength":"1316","rawBody":"
wrote:
I don't want a refund- I just want someone to waive the $955 cancellation fee and we can both just walk away from this mess. However, my experiences with Hughesnet over the last 12 years lead me to think that they will never do that. They're just not that type of company.
If you work with them through here in trying to resolve the problem, and it still is not resovled, depending on the level of the problem they will sometimes allow people to cancel without an ETF. No guarantees, of course, but you have to work with them.
wrote:
You don't get to be the worst rated ISP in the history of the internet by actually doing things for your customers.
Hughesnet isn't, and never has been, rated as such. You might want to improve your research.
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My repoint to ES17 is done. Promising for sure.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
As speeds can always go up and down on a whim, I will ride this for a week ro two before I say it is fixed for sure but apepars we should be good to go.
Before the installer came over I had a about 1Mbps down.... and after, they are 24 and 17Mbps so far.
What appears to have suffered in the switch back to ES17 is uploads so far. I was getting better 2Mbps before the installer came over and now getting between 800K and 1Mbps. I can live with that. ;-)
So... so far so good. Thanks Hughes for getting things back on track.
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New Gen 5 owner in Northern California (slow as molasses)","moderationData":{"__ref":"ModerationData:moderation_data:85768"},"body":"
Hi folks,
\n
\n
Thanks for your feedback on beam 55, I will pass up your feedback to the engineers.
\n
\n
Your cooperation, patience, and understanding are much appreciated.
Thanks for your feedback on beam 55, I will pass up your feedback to the engineers.
\n
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Your cooperation, patience, and understanding are much appreciated.
\n
\n
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Yeh, still seems to be a hiccup later evening for me. I sense a slow-down around 7PM PST and lasts 2 to maybe 3 hours. Rebooting the modem sometimes helps but not always. I had been in 30Mbps all day and then around 7PM noticed the slowdown. 6Mbps... then a 2Mbps. Had work to get done so did a hard reboot and went to 8Mbps.
This AM speeds are fast. 40+ Mbps which is nice. But 7PM to 10PMish seems slow at nights where reboots may or may not help.
I did noticed I am on this gateway now....
IP Gateway Association State
Associated (Data IPGW - J2GIL055HNSIGW0101)
Think I saw someone post that this is a poor gateway? Unsure if that is the case. Anyway...
Yeh, still seems to be a hiccup later evening for me. I sense a slow-down around 7PM PST and lasts 2 to maybe 3 hours. Rebooting the modem sometimes helps but not always. I had been in 30Mbps all day and then around 7PM noticed the slowdown. 6Mbps... then a 2Mbps. Had work to get done so did a hard reboot and went to 8Mbps.
This AM speeds are fast. 40+ Mbps which is nice. But 7PM to 10PMish seems slow at nights where reboots may or may not help.
I did noticed I am on this gateway now....
IP Gateway Association State
Associated (Data IPGW - J2GIL055HNSIGW0101)
Think I saw someone post that this is a poor gateway? Unsure if that is the case. Anyway...
Just my 3 cents. ;-)
TJ
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Hi TJ,
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Our engineers are currently testing new code to roll out on beam 55. No ETA yet on when it will be ready, but once we have any news, I'll let you know.
Our engineers are currently testing new code to roll out on beam 55. No ETA yet on when it will be ready, but once we have any news, I'll let you know.
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So each Beam has it's own code? Wow.
Does each Gateway have code too?
Code gets corrupted, it happens, That expains how we were going along just fine for many months, then..........
Code gets corrupted, it happens, That expains how we were going along just fine for many months, then..........
It's Jenga how it all works :)
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It's not that each beam has it's own code per-say... But the equipment that controls each beam at the gateway has it's own code and parameters.
It's not that each beam has it's own code per-say... But the equipment that controls each beam at the gateway has it's own code and parameters.
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